Government Modernization

Illustration of a person using a smartphone with credit cards and a mobile payment screen, alongside the text 'Mobile wallets for government explained' on a green background with a cityscape silhouette.

Government Modernization Resident Experience

Mobile wallet wizards: Understanding Apple and Google Pay for government

BySam Leese March 26, 2025March 26, 2025

Illustration of a woman looking through binoculars, surrounded by abstract icons representing government, technology, and finance. The background features a government building, a gear icon, and dollar sign balloons. The text reads: 'A glimpse of our 2025 Digital Government Adoption Index.'

Government Modernization

Key takeaways from the 2025 Digital Government Adoption Index

ByLaura Bauer March 20, 2025March 19, 2025

Illustration of a woman using a desktop computer, with chat bubbles and a potted plant on the desk. The background features abstract design elements, and the text reads: 'A shift to digital-first, user-centric design.'

Driving Adoption Government Modernization Resident Experience

Government digital transformation 2.0: The future of resident services

ByLaura Bauer March 19, 2025March 20, 2025

Graphic with a blue background featuring white text that reads, 'Understanding eBilling, notifications, and bill reminders.' To the right, an illustration of a woman using a smartphone is shown, with a speech bubble behind her.

Government Modernization Resident Experience

eBilling done right: A guide for local governments

BySam Leese March 5, 2025March 5, 2025

Illustration with the text 'Fast tech, slow procurement' and 'James Gilligan, Proposal Manager.' The image shows a rocket with a snail on top, symbolizing slow movement, flying over a cityscape with clouds and motion lines in the background.

Government Modernization

Fast tech, slow procurement: Accelerating your software procurement

ByJames Gilligan March 5, 2025March 5, 2025

Graphic with navy text on a yellow background reading, '5 of our biggest takeaways from ICMA.' To the right, an illustrated man in a blue blazer and green shirt looks thoughtful, with a thought bubble containing icons and diagrams.

Cities and counties Government Modernization

ICMA recap: AI, resident engagement and talent retention are trending

ByTheckla Spainhower March 3, 2025March 3, 2025

Graphic with the text 'Digital government for equity and accessibility.' The image has a dark blue background and shows a person happily using a cell phone.

Driving Adoption Government Modernization Resident Experience

Creating digital government services for all

ByLaura Bauer February 27, 2025February 27, 2025

Graphic with text that reads 'Empower residents and reduce burdens on court staff.' To the right, an illustration of a laptop screen displays a stylized government building with a small flag on top. The background is light blue with abstract circular and wavy design elements.

Government Modernization

Digitizing courts: Real success stories from court clerks

ByMarketing February 24, 2025February 24, 2025

Government Modernization

OpenAI introduces ChatGPT Gov (and other AI news)

ByLaura Bauer February 12, 2025February 12, 2025

Illustration with the text 'Set the tone with a great login experience' in bold, dark blue font on a yellow background. To the right, a digital tablet displays a login screen with username and password fields. Surrounding the tablet are security-related icons: a shield with a lock, a checkmark inside a green circle, a gear, and a heart inside a speech bubble, symbolizing security, usability, and positive user experience.

Driving Adoption Government Modernization Resident Experience

First impressions matter: Killer resident logins

BySam Leese February 6, 2025February 21, 2025