Driver & Vehicle Services

Modernize dozens of services – even if your system of record is old enough for its own driver’s license.

Digital self-service unlocks better efficiency for DMVs, but decades-old systems make it tough to modernize. The result? Exasperated motorists and frustrated staff. Now you can deliver an easy-to-use digital front end — even when your system of record sits on a mainframe.

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A visual representation of how PayIt integrates its modern front end with a legacy back end.

Move dozens of services online. Drive efficiency forward.

Registration renewals
License & ID renewals
Trailers & Vessels
Fees & fines
Address changes
Records requests
Insurance verification
Replacement credentials
Voter registration
Advance paperwork
Dozens of other services

PayIt is a breath of fresh air for me. Oftentimes we hear that the back end and modernization is a hurdle to getting things done. Not only are you guys finding a way to optimize and integrate with what we have, you’re making it easier for our constituents to get the services that they need.

Allen Chesser
House Appropriations Transportation
Co-Chair Representative State of North Carolina

Upgrade your resident-facing experience while you modernize your back end.

We go beyond form fields and clunky payment pages to provide your residents with a digital DMV that makes accessing your services a breeze.

You don’t have to wait for a modernization effort to offer a user-friendly online experience. We get you live with modern online services no matter what systems you’re running. And when your upgraded back end system is ready for prime time? We make the switch with you — no change orders required.

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North Carolina map icon

The North Carolina DMV switched to PayIt and…

Decreased office wait times by

Increased online revenue collection by

in just one year

Collected

in online revenue

Optimize your operations both online and at offices.

Make every resident touchpoint faster, smarter, and more secure with services that save your staff time and ensure safety, security, and great customer service.

Put in-office visits in the fast lane.

Enable residents (or customers) to submit their paperwork in advance – and confirm that it’s approved – before they visit an office. With speedier interactions and fewer repeat visits, it’s easier for everyone.

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Prevent identity fraud and protect user data.

Residents want the convenience of online services, but security can’t take a back seat. Shift more DMV services online and bolster proactive data protection with enhanced identity verification.

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Close insurance compliance gaps.

Make it easy for residents to verify coverage in real time and let automated monitoring drive compliance. So your staff can focus on serving customers, not enforcement.

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The Kansas Division of Vehicles switched to PayIt and…

Acquired

resident users

Saw nearly

of Kansas residents create an account

Collected over

for the state
A pin over the state of North Carolina and a line of people states "In just one year, the North Carolina DMV reduced office wait times by 40%."

Office traffic jams? Clear up the congestion.

Is there anything more stressful than a line of customers stretching out the door?

PayIt helps you redirect walk-in traffic online and gives your team the tools they need to support customers, no matter how they pay.

Now your office can:

Trim lines and reduce office visits

Save 1000s of hours of manual tasks

Cut down on paperwork processing

Spend less on postage & envelopes

Shrink stacks of paperwork

View transactions, account details, and more

Get office-specific insights

Offload chargebacks to PayIt

And much more

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Help residents go from manual to automatic.

Give residents the freedom to manage all their DMV tasks — anytime, anywhere, on any device — without extra support from your staff.

Our intuitive resident portal becomes their go-to for everything DMV: documents, vehicle info, payment history, and more.

With everything in one place, residents can always find what they need, when they need it. So they don’t have to call to ask about their VIN or the expiration date on their vehicle registration.

Now your customers can:

Pay online for registrations, renewals, titling, and more

Request custom and special interest plates

Get payment reminders and renewal notifications

Access official documents from any device

Contact PayIt if they need help using the platform

And much more

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Your residents will… Get it. Use it. Love it.

Adopting online solutions starts with awareness. That’s why PayIt includes a dedicated Resident Communications team to help you promote your new online services, from launch to long-term engagement. We don’t just support your rollout — we help drive awareness year after year.

PayIt’s registration reminders have open rates of over 65% — more than double the industry average for government emails. That means residents don’t just see the message; they act on it.

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Florida DHSMV map icon

The Florida DHSMV switched to PayIt and…

Increased online transactions by

over 6 years

With an annual growth rate of

in online revenue collected

Integrations: Done. For. You.

PayIt integrates with your back-end systems, no matter how old or complex they are.

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Oracle
Fast Enterprises
Grant Street Group

Frequently Asked
Questions

Everything your agency needs to know about the PayIt platform, security, and procurement.

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PayIt modernizes DMV services without replacing legacy systems by providing a modern digital front end that integrates seamlessly with existing DMV systems of record, even mainframes. This allows agencies to move services online and improve resident experiences without a full back end replacement.

PayIt can move dozens of DMV services online, including vehicle registration renewals, license and ID renewals, trailers and vessels, fees and fines, address changes, records requests, insurance verification, replacement credentials, voter registration, and advance paperwork.

PayIt reduces DMV office wait times by enabling residents to submit paperwork in advance, confirm approvals, and schedule express visits. PayIt speeds up in-office interactions, reduces repeat visits, and cuts lines. For example, the North Carolina DMV decreased wait times by 40% in just one year.

PayIt improves operational efficiency for DMV staff by consolidating workflows, automating manual tasks, and centralizing transactions, payments, and resident data. This reduces paperwork, saves thousands of staff hours, offloads chargebacks, and provides office-specific insights for smarter decision-making.

Yes. PayIt integrates with existing DMV systems of record, including legacy systems like COBOL-based mainframes, using API-driven or batch connections. Integration supports real-time eligibility checks, payments, and transaction updates without disrupting existing workflows.

PayIt reduces in-office visits and paperwork by allowing residents to complete transactions online, submit advance paperwork, verify insurance, and receive confirmation before visiting an office. This reduces walk-ins, speeds service, and lowers the staff burden for manual processing.

PayIt supports resident adoption of online DMV services with their dedicated Resident Communications team that promotes new digital services through targeted outreach and notifications. Registration reminders have open rates over 65%, driving awareness, engagement, and action.

Implementation timelines vary depending on agency size and complexity, but PayIt is designed to deploy efficiently without requiring major changes to your existing systems. The team works with your agency to configure the platform to your business rules and ensure a smooth rollout.

PayIt integrates with any system of record, including legacy systems like COBOL-based mainframes. It connects through secure APIs or batch integrations to support real-time eligibility checks, payment processing, and transaction updates.

PayIt ensures secure payments and protects customer data by tokenizing sensitive data and encrypting data at rest and in transit using industry-standard protocols. PayIt maintains SOC 1 and SOC 2 Type 2 certifications, PCI DSS Level 1 compliance and is ISO 27001 and 27018 certified. PayIt’s Processing Platform is hosted in Amazon Web Services (AWS), specifically in the GovCloud instance. PayIt complies with all state, provincial, and federal privacy requirements in the United States and Canada.

PayIt requires no upfront implementation costs from agencies. Agencies can choose between a subscription model or a transaction-funded model, depending on their preferences and policies.

Agencies choose PayIt over other vendors because it combines payments, communications, and digital workflows into a single platform designed for government. This reduces complexity, increases adoption, and delivers faster time-to-value than point solutions.

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