Motor Vehicles

Increase digital transactions by 25% in one year

Get your residents to make ‘digital’ their go-to choice for license renewals and dozens of other services. So you can dramatically reduce walk-ins, service calls, and paperwork.

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Partnering with PayIt to deliver the residents of North Carolina a resident-centric user experience has made myNCDMV incredibly successful.

Wayne Goodwin
DMV Commissioner State of North Carolina DMV

Direct traffic online. Because the easiest customers to serve are the ones who serve themselves.

Get drivers to make digital self-service their first choice for every service with:

An intuitive experience that makes it easy for residents to tackle all their motor vehicle business from anywhere

And our Resident Communications team, which helps drive community-wide adoption, year after year.

The results? Fewer walk-ins, phone calls, and paperwork for your team to handle.

The North Carolina DMV switched to PayIt and…

Decreased office wait times by

Increased online revenue collection by

in just one year

Collected

in online revenue

Help residents go from manual to automatic.

Let residents handle all their DMV business from anywhere, anytime, and on any device – without any hands-on support from your staff.

Give residents one central hub that stores their documents, vehicle information, transaction history, payment methods, and more.

With everything in one place, residents can always find what they need, when they need it. So they don’t have to call to ask about their VIN or the expiration date on their vehicle registration.

Now your customers can:

Pay online for registrations, renewals, titling, and more

Request custom and special interest plates

Get payment reminders and notifications for renewals

Access official documents from any device

Contact PayIt if they need help using the platform

And much more

Explore the resident experience

The Florida DHSMV switched to PayIt and…

Increased online transactions by

over 6 years

With an annual growth rate of

in online revenue collected

Here are just some of the digital services motor vehicle departments deliver with PayIt:

Renew a Vehicle Registration

Renew License & ID Cards

Order a Special or Personalized Plate

Order a Duplicate Registration

Pay Fees & Taxes

Upgrade Full Provisional License

Duplicate License & ID Cards

Submit Voter Registration Application

Pay Administrative Hearing Fees

Request Driving Records

Renew Permanent Disability Placard

Pay Citizen Liability Insurance Lapse

Rush hour traffic jams? Clear up the congestion.

Is there anything more stressful than a line of customers stretching out the door?

PayIt has a proven track record of slashing office wait times by getting residents to go digital for their motor vehicle needs.

In just one year with PayIt, the North Carolina DMV reduced office wait times by 40%.

Now your office can:

Reduce in-office visits

Save 1000s of hours of manual tasks

Cut down on paperwork processing

Spend less on postage & envelopes

Trim office wait times

Shrink stacks of paperwork

Everything your office needs for stellar customer service.

Get a live feed of all transactions. So your staff have the information they need to provide excellent customer service, no matter how residents pay: web, mobile app, IVR, POS, or cash.