In the past, state DMVs have battled the perception of not being constituent-friendly due to long in-office wait times and complicated forms. With our award-winning platform, state governments can can allow residents to renew licenses and vehicle registrations, order custom license plates, transfer titles and many more DMV services through one, digital user experience. All of this comes at absolutely no cost to government agencies.
This digital transformation allows government offices to run more efficiently and allows residents to handle their DMV business online. Our Motor Vehicle solution is compatible with any existing back-office system. Our Client Services and Integration teams will assess the existing infrastructure to determine the best deployment method and communicate with all of the key stakeholders, ensuring a transparent and simple process.
- Government features:
- Customized data integration
- Compatibility with REST and SOAP APIs
- Flat-file digestion
- Direct database connections
- Real-time updates from the platform to the data source
- Configurable business rules for handling specific use-cases for each supported client
- Various payment options available
- Debit and credit card
- Easy-to-use government administration tool
- Search for transaction details
- Ease the reconciliation process
- Run reports and view real-time analytics
- User features:
- Renew all vehicle and vessel registrations
- Renew driver’s licenses
- Order customized license plates
- Obtain titles
- Set-up alerts and manage your account
- Create a digital wallet to store digital registrations, payment info and receipts
- One, end-to-end user experience
- Avoid in-office visits and mailing out bills
The primary goal of our marketing team is to collaborate closely with our government clients to ensure that their residents quickly adopt the newly deployed solution. Our team will help with the creative process, strategy and education around best practices for social media messaging, website and email optimization, displaying in-office assets and much more.
We have an in-house, U.S.-based support team that handles all phone and email inquiries on behalf of our clients. Our responsive, problem-solving team addresses any concerns residents may have. We offer our clients a four-hour response time SLA to all inquiries during business hours.
“I love customer support because every day is different and filled with fresh perspectives and solutions to problems. I enjoy helping people, and aim to provide quick and clear communication.“
Customer Care Manager
“Modern and convenient”
"Easy to use! Great app."
"Paid in seconds!"
“PayIt made us the first state with a mobile app for drivers license renewal.”
"Should always be this easy."
“Drastically improved our service to the community”
"Great app. It’s 100% easy to use"
“This is my government - I am not a number.”
"Been bragging about how easy this was"