Utilities

When you’re providing essential services, timely payments are essential.

Get more utility customers to pay online and on-time with PayIt. So you can reduce delinquency and collect revenue faster.

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Illustrated cityscape featuring a row of suburban homes, mid-rise and high-rise buildings, utility poles, power lines, and a recycling truck driving along a road. The background includes clouds and trees, with icons representing utilities like electricity, gas, and recycling integrated above several buildings.

More online payments. More on-time payments.

Get customers to make digital self-service their first choice for every transaction with:

An intuitive experience that makes it easy for residents to pay online.

And our Resident Communications Team, which helps drive community-wide adoption, year after year.

The results? Faster revenue collection. Fewer delinquent accounts to chase down.

Grand Rapids, Michigan, used PayIt toâ€Ĥ

Increase online utility collection by

Decreased manual utility transactions by

Achieve

average online adoption

Give customers everything they need to make on-time payments the norm

Unlike typical payment solutions, PayIt lets you offer customers a variety of features to help them pay on time:

eBilling: Receive and pay bills on any device

AutoPay: Set and forget payments

Partial Pay: Pay what they can, when they can

Usage Tracking: View their monthly water usage

Explore the resident experience
Screenshot of a web-based utility payment dashboard labeled “myutilitypay.” The interface shows account details for a property at 1 Arrowhead Drive, with options for viewing and paying bills. A water usage chart compares monthly consumption for 2022 and 2023, and a highlighted message notes a 25% increase in water usage from the previous month. The dashboard also includes past payment history, account actions for enrolling in autopay and eBilling, and links to helpful resources.

Easier refunds.
Better reports.
Faster reconciliation

Boost your team’s efficiency with features that cut down on manual work:

Refunds: Issue refunds in just a few clicks

Reporting: View transactions in real time & generate reports on demand

Reconciliation: Get all transactions in one report, regardless of payment channel.

Explore the agency experience

Because you need support from a team that knows your systems inside and out

You have complex and nuanced back-end systems. When you need help, you need someone who understands how everything works – not a call center agent you’ve never met.

With PayIt, you can get a partner who understands the ins and outs of your solution. So you can get the help you need, the moment you need it.

Here are 3 more reasons utilities are switching to PayIt

a chess king and pawn

Take risk out of the equation

Start accepting payments without any upfront investment or change order fees. Enjoy regular, no-cost updates with new features.

cell phone and a megaphone icon

We help with user adoption

Unlike other solutions, PayIt helps you plan and execute a strategy to ensure residents make ‘digital’ their first choice for payments.

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Configured to your business rules

Your technology should adapt to you – not the other way around. PayIt works closely with your team to configure the platform to your exact business rules.

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PayIt is a configurable product that allows us to offer the services we want and need to our residents. The team at PayIt is top notch and they provide quality assistance. I would highly recommend it to someone looking for a product like this.

Rachel Bock
Assistant Collector City of St. Louis, Missouri
St. Louis, Missouri map icon

Integrations: Done. For. You.

PayIt integrates with your back-end systems, no matter how old they are.

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Thomson Reuters
Rejis
Oracle
Fast Enterprises
Grant Street Group

Frequently Asked
Questions

Everything your agency needs to know about the PayIt platform, security, and procurement.

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PayIt reduces late payments and service shutoffs by making it easier for customers to pay on time through digital self-service and proactive reminders. Features such as eBilling, autopay, and automated reminders reduce delinquency and simplify the payment experience for customers. This leads to faster, more predictable revenue collection and less manual follow-up for staff.

PayIt increases on-time payments by removing friction from the payment process and prompting customers at the right time. Automated notifications, easy enrollment in autopay, and mobile-friendly access all encourage customers to pay earlier and more consistently.

Traditional systems often focus only on payment processing, while PayIt combines payments, communication, and customer experience into one platform. This unified approach increases digital adoption, improves payment behavior, and reduces the need for manual intervention by staff.

Yes, PayIt integrates with existing utility billing and customer information systems (CIS), regardless of their age or complexity. This allows utilities to modernize the customer experience without replacing core systems or disrupting operations.

PayIt offers flexible payment options, including partial pay and scheduled payments, allowing customers to pay what they can when they can. By giving customers more control and visibility into their accounts, utilities can improve collections while maintaining positive customer relationships.

PayIt includes a dedicated Resident Communications approach to help utilities promote digital channels and encourage adoption. Combined with an intuitive user experience, this helps shift customers from paper and in-person payments to digital self-service over time.

PayIt reduces manual work by automating billing notifications, payment tracking, and reconciliation. Staff can view all transactions in real time, generate reports on demand, and issue refunds quickly—freeing up time for higher-value tasks.

PayIt consolidates all payment data into a single system, regardless of payment channel. Utilities can access real-time transaction data, generate reports instantly, and reconcile faster without waiting for batch processing or manual aggregation.

Implementation timelines vary based on system complexity, but PayIt is designed to integrate efficiently with existing infrastructure. The platform is configured to your business rules and supported by a dedicated team to ensure a smooth deployment. We routinely launch clients in less than 90 days.

PayIt uses secure, modern payment infrastructure to protect sensitive financial and personal data. PayIt maintains SOC 1 and SOC 2 Type 2 certifications, PCI DSS Level 1 compliance, and is ISO 27001 and 27018 certified. PayIt’s Processing Platform is hosted in Amazon Web Services (AWS), specifically in the GovCloud instance.

Utilities typically see increased digital adoption, higher on-time payment rates, and reduced delinquency. Many also experience fewer manual transactions, lower call volume, and improved staff efficiency without adding headcount.

Public utilities choose PayIt because it combines payments, communications, and digital workflows into a single platform designed specifically for government. This reduces vendor complexity, increases adoption, and delivers faster time-to-value than point solutions.

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