PayIt Client Outcomes, by the Numbers

PayIt processes billions of dollars in resident payments to state and local government agencies every year. Here are some of the results our agency clients have achieved with our customer experience and payments platform.

PayIt at a glance

PayIt platform reach and recognition metrics across North America
Metric	Detail
150M+	Residents served across North America (PayIt overall)
20M+	Customers served through PayIt Outdoors (hunting and fishing licensing)
GovTech 100	Named every year since 2015

Revenue and collections growth

Revenue and online collections growth results by PayIt government agency client
Result	Agency	Context
58% increase in revenue collected online (2021 to 2022)	Beaufort County, SC	Beaufort County uses PayIt to collect payments for property tax, vehicle registration, and licenses and permits.
290% growth in eBilling enrollment (2020 to 2021)	Beaufort County, SC	Beaufort County uses PayIt to collect payments for property tax, vehicle registration, and licenses and permits.
100x increase in early property tax payments since switching to PayIt	Jackson County, MO	Jackson County uses PayIt to collect payment for property tax, licenses, and permits.
$12M+ collected in digital payments since launch	Lansing, MI	Lansing uses PayIt to collect property tax, income tax, and utilities payments.
Nearly 100x more revenue through digital payment channels ($40.35M online vs. $408K in-person)	Lansing, MI	Lansing uses PayIt to collect property tax, income tax, and utilities payments.
Lansing MI residents chose digital channels over analog by a ratio of 6 to 1	Lansing, MI	Lansing uses PayIt to collect property tax, income tax, and utilities payments.
$13M in online traffic ticket and court fee revenue collected	Palm Beach County, FL	Palm Beach County uses PayIt to collect court and citations fees.
53% year over year increase in digital transactions	St. Louis, MO	St. Louis uses PayIt to collect payments for property tax, earnings tax, utilities payments, licenses, permits, and court fees and citations.

Operational efficiency

Operational efficiency gains by PayIt government agency client
Result	Agency	Context
26% increase in online transactions	Beaufort County, SC	Beaufort County uses PayIt to collect payments for property tax, vehicle registration, and licenses and permits.
Shifting 17% of transactions from analog to digital in one tax season enabled the county to free up capacity and avoid the equivalent of a 13% tax increase	Beaufort County, SC	Beaufort County uses PayIt to collect payments for property tax, vehicle registration, and licenses and permits.
40% reduction in DMV office wait times	North Carolina	NC DMV uses PayIt for vehicle registrations, license renewals, driving records, and a wide range of other DMV services.
85% of water, refuse, parking, and property tax transactions now happen online	Grand Rapids, MI	Grand Rapids uses PayIt to collect payments for property tax, utilities, citations, and other payables.
30% reduction in support call volume within 60 days after launching Smart Guide to make it easier for residents to find services.	Anoka County, MN	Anoka County uses PayIt to collect payments for property taxes, court fees and citations, utilities, vital records requests, licenses and permits.
Daily reconciliation processes went from 2 hours to less than 10 minutes	Jackson County, MO	Jackson County uses PayIt to collect payment for property tax, licenses, and permits.

Resident experience and adoption

Resident digital adoption and experience results by PayIt agency client
Result	Agency	Context
99% of residents complete payment without contacting support	Jackson County, MO	Jackson County uses PayIt to collect payment for property tax, licenses, and permits.
Online use went from 17% to over 60% in the first year with PayIt.	Ft. Smith, AR	Ft. Smith uses Payit to collect payments for utilities, licenses, and permits.
Resident digital adoption increased 440% in the first 6 months after launch	Columbia, MO	Columbia uses PayIt to collect payments for utilities, citations, licenses and permits
Tripled digital adoption for property tax payments	Wyandotte County, KS	Wyandotte County uses Payit to collect payments for property tax and vehicle renewals

Speed to launch

Time to launch for PayIt digital services by government agency
Result	Agency	Context
MyHarrisCountyTax launched in 106 days (one of the three largest counties in the US)	Harris County TX	Harris county uses PayIt to collect payments for property tax and vehicle renewals.
PayIt901 launched in 65 days	Shelby County TN	Shelby County uses PayIt to collect payments for property taxes, court fees, and citations.
LansingMIPay launched in 35 days	Lansing, MI	Lansing uses PayIt to collect property tax, income tax, and utilities payments.
MyPuebloCounty launched in 45 days	Pueblo County CO	Pueblo County uses PayIt to collect property taxes.

PayIt Outdoors (conservation and licensing)

PayIt Outdoors hunting and fishing licensing results by conservation agency
Result	Agency	Context
375,000+ app downloads, with 21,000 transactions in a single hour the day before firearm deer season opened	Michigan Department of Natural Resources	Michigan DNR uses PayIt Outdoors for hunt and fish license sales.
136% increase in revenue from online transactions (2019 to 2023)	Michigan Department of Natural Resources	Michigan DNR uses PayIt Outdoors for hunt and fish license sales.
22% increase in online sales, up from 8%	Michigan Department of Natural Resources	Michigan DNR uses PayIt Outdoors for hunt and fish license sales.
90% of game checks were completed in the mobile app	Mississippi Department of Wildlife, Fisheries, and Parks	Mississippi DFWP uses PayIt Outdoors for hunt and fish license sales and volunteer and events management.
More than 2 million customers served	Arkansas Game & Fish Commission	AGFC uses PayIt Outdoors for hunt and fish license sales and volunteer and events management.