Resource Library

Explore real-world success stories, digital transformation best practices, and the latest in GovTech here.

Cover of a white paper titled “Balancing Tech Advancements and Resident Trust: AI in the Public Sector.” Features a balance scale with a human and trust symbols on one side and a robot on the other, with the robot side lower.

Reports and White Papers

Balancing Tech Advancements and Resident Trust: AI in the Public Sector

Reports and White Papers

Online to Outdoors: A Smarter Approach to R3

Cover image of “The PayIt Digital Government Adoption Index: 2025 Edition.” The design features the title in bold navy text on a light purple background, with a tagline reading “Creating Digital Dividends for Agency Operations and Resident Satisfaction.” On the right side, an illustration shows a government building with stylized leaves

Reports and White Papers

2025 Digital Government Adoption Index: Digital Dividends for Agencies and Residents

Illustration of a government building with colorful leaves sprouting from the dome, symbolizing money, services, and satisfaction. Text reads: 'Maximizing Digital Dividends: Transforming Agency Operations & Resident Satisfaction.'

On-demand Webinar

Maximizing Digital Dividends: Transforming Agency Operations & Resident Satisfaction

North Carolina map silhouette

myNCDMV: A customer engagement platform for all things DMV

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On-demand Webinar

Modernize Court Processes: Digitize Pleas & Payments

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Michigan Department of Natural Resources Achieves Modernization with PayIt

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On-demand Webinar

Promotional graphic for a webinar titled "Delivering Government Customer Experience 2.0: Canadian Insights."

Delivering Government Customer Experience 2.0: Canadian Insights

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Reports and White Papers

Cover image of a white paper titled “Outdoor Recreation Management Platforms: A Buyer’s Guide for Natural Resource Agencies,” published by PayIt. The cover features a green background with an illustrated scene of a person fishing with a dog by their side, set against a backdrop of nature, including trees, birds, and water.

A Buyer’s Guide for Natural Resource Agencies

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Graphic image of video screen with play button and an outline of the State of South Carolina

Beaufort County improves operational efficiency and cash flow with PayIt

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Reports and White Papers

The 2024 PayIt Digital Government Adoption Index

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On-demand Webinar

Graphic that says "2024 Top Digital Government Service Delivery Trends" with an image of Kelly Davis-Felner.

2024 Top Digital Government Service Delivery Trends

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Reports and White Papers

Cover image of a white paper titled “The trajectory of digital government and closing the digital divide,” published by PayIt. The design features a dark blue background with stylized illustrations of a Wi-Fi symbol, a connection error icon, and diverse individuals, symbolizing themes of connectivity and inclusion in digital government.

Closing the Digital Divide With Accessible Technology

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