Resource Library

Explore real-world success stories, digital transformation best practices, and the latest in GovTech here.

Reports and White Papers
Build vs. Buy: Choosing the Best Path for Government Technology
Learn More Build vs. Buy: Choosing the Best Path for Government Technology
Reports and White Papers
The 2026 PayIt Consumer Digital Government Adoption Index
Learn More The 2026 PayIt Consumer Digital Government Adoption Index
Reports and White Papers
Online to Outdoors: A Smarter Approach to R3
Learn More Online to Outdoors: A Smarter Approach to R3
Reports and White Papers
A Buyer’s Guide for Natural Resource Agencies
Learn More A Buyer’s Guide for Natural Resource Agencies

Government Payments and Customer Experience Software: A Guide for Buyers

Reports and White Papers

Government Payments and Customer Experience Software: A Guide for Buyers

Cover of the PayIt Government Payments Experience Index 2026 Edition report, titled Modernization Gains Momentum Despite Legacy Challenges, with an illustrated capitol building

Reports and White Papers

The 2026 Government Payments Experience Index

Cover of a white paper titled “Balancing Tech Advancements and Resident Trust: AI in the Public Sector.” Features a balance scale with a human and trust symbols on one side and a robot on the other, with the robot side lower.

Reports and White Papers

Balancing Tech Advancements and Resident Trust: AI in the Public Sector

Cover image of “The PayIt Digital Government Adoption Index: 2025 Edition.” The design features the title in bold navy text on a light purple background, with a tagline reading “Creating Digital Dividends for Agency Operations and Resident Satisfaction.” On the right side, an illustration shows a government building with stylized leaves

Reports and White Papers

2025 Digital Government Adoption Index: Digital Dividends for Agencies and Residents

Reports and White Papers

Advanced API Integrations: Bridge the gap to a modern experience

Cover image of the “2024 Consumer Digital Government Adoption Index” report by PayIt. The design features bold white text on a blue background with the tagline “Charting a path to 80%+ digital adoption.” The bottom right showcases an abstract illustration of a government building with a yellow path line and pink markers

Reports and White Papers

2024 Consumer Digital Government Adoption Index

Reports and White Papers

The 2024 PayIt Digital Government Adoption Index

Cover image of a white paper titled “The trajectory of digital government and closing the digital divide,” published by PayIt. The design features a dark blue background with stylized illustrations of a Wi-Fi symbol, a connection error icon, and diverse individuals, symbolizing themes of connectivity and inclusion in digital government.

Reports and White Papers

The trajectory of digital government and closing the digital divide

Cover image of a report titled "State Tech Vision" by MeriTalk and PayIt, featuring a white background with stylized graphics of a government building and pink-blue visual elements.

Reports and White Papers

Special Report: State CIO 2023-2024 Interview Series

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