- Reports and White Papers
The 2024 PayIt Digital Government Adoption Index
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State and local governments have been adding digital channels throughout the past decade, but the lackluster customer experience in most online services has constrained end-user adoption — so the promise of digital government has yet to be realized by agencies or the residents they serve.
In fact, 64% of people who paid online cited at least one challenge in the process. There’s a big opportunity for government leaders to continue to improve the end-user experience — and drive the shift to digital.
Find out how to get the full benefits of modern tech: efficiency, cost-savings, more stringent security, etc.
Did you know most government leaders believe that digital platforms will help enhance job satisfaction?
Consumers are expecting more from government agencies like real-time updates and reliability they get in other sectors (e.g., banking or healthcare)
Agencies have to be proactive about community outreach and engagement and face internal challenges head-on
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