Resource Library

Explore real-world success stories, digital transformation best practices, and the latest in GovTech here.

On-demand Webinar
PayIt GovLab
Learn More PayIt GovLab
Reports and White Papers
2025 Consumer Digital Government Adoption Index
Learn More 2025 Consumer Digital Government Adoption Index
Reports and White Papers
High-Impact Resident Communication: The Definitive Guide
Learn More High-Impact Resident Communication: The Definitive Guide
Reports and White Papers
Balancing Tech Advancements and Resident Trust: AI in the Public Sector
Learn More Balancing Tech Advancements and Resident Trust: AI in the Public Sector

Reports and White Papers

Cover of a PayIt report titled “2025 Consumer Digital Government Adoption Index: Balancing AI and human elements in government modernization.” On the right, a human hand and a robotic hand reach together to climb a ladder, symbolizing collaboration.

2025 Consumer Digital Government Adoption Index

Download

Reports and White Papers

Cover of a PayIt guide titled “High-Impact Resident Communication: The Definitive Guide.” Subheading reads “Breaking through noise in the attention economy.” The design includes illustrated resident avatars, a government building with signal lines, rating stars, and communication-themed icons.

High-Impact Resident Communication: The Definitive Guide

Download

Reports and White Papers

Cover of a white paper titled “Balancing Tech Advancements and Resident Trust: AI in the Public Sector.” Features a balance scale with a human and trust symbols on one side and a robot on the other, with the robot side lower.

Balancing Tech Advancements and Resident Trust: AI in the Public Sector

Download

Digital-first and customer-focused mindset for Lansing

Watch This Video

Better together: Tech partnership helps propel Grand Rapids’ digital transformation

Watch This Video

Designed image of a mock-up video screen with a mouse arrow and play button. A image of the state of Kansas is on the upper left.

Wyandotte County and PayIt: A Better Customer Experience

Watch This Video

North Carolina map silhouette

myNCDMV: A customer engagement platform for all things DMV

Access Success Story

Graphic image of video screen with play button and an outline of the State of South Carolina

Beaufort County improves operational efficiency and cash flow with PayIt

Watch this Video

Reports and White Papers

The 2024 PayIt Digital Government Adoption Index

Download