Resource Library

Explore real-world success stories, digital transformation best practices, and the latest in GovTech here.

Reports and White Papers
Getting AI-Ready: A Practical Guide for State and Local Government Leaders
Learn More Getting AI-Ready: A Practical Guide for State and Local Government Leaders
Reports and White Papers
Government Payments and Customer Experience Software: A Guide for Buyers
Learn More Government Payments and Customer Experience Software: A Guide for Buyers
On-demand Webinar
How State and Local Government Agencies Move Residents to Digital Channels
Learn More How State and Local Government Agencies Move Residents to Digital Channels
Reports and White Papers
The 2026 Government Payments Experience Index
Learn More The 2026 Government Payments Experience Index

Reports and White Papers

Getting AI-Ready: A Practical Guide for State and Local Government Leaders

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Reports and White Papers

Government Payments and Customer Experience Software: A Guide for Buyers

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Illustration of an AI-powered search interface with filters, analytics icons, and a magnifying glass over a cityscape, representing improved digital service delivery for government agencies. Smart Guide helps government CIOs, IT directors, and digital services managers improve how residents find and access services.

Smart Guide, an AI discovery solution, is changing government service delivery

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On-demand Webinar

Proven Resident Communication Strategies for State and Local Agencies

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Reports and White Papers

Cover of a PayIt report titled “2025 Consumer Digital Government Adoption Index: Balancing AI and human elements in government modernization.” On the right, a human hand and a robotic hand reach together to climb a ladder, symbolizing collaboration.

2025 Consumer Digital Government Adoption Index

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Reports and White Papers

Cover of a PayIt guide titled “High-Impact Resident Communication: The Definitive Guide.” Subheading reads “Breaking through noise in the attention economy.” The design includes illustrated resident avatars, a government building with signal lines, rating stars, and communication-themed icons.

High-Impact Resident Communication: The Definitive Guide

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Reports and White Papers

Cover of a white paper titled “Balancing Tech Advancements and Resident Trust: AI in the Public Sector.” Features a balance scale with a human and trust symbols on one side and a robot on the other, with the robot side lower.

Balancing Tech Advancements and Resident Trust: AI in the Public Sector

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Digital-first and customer-focused mindset for Lansing

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Better together: Tech partnership helps propel Grand Rapids’ digital transformation

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