How State and Local Government Agencies Move Residents to Digital Channels The message from state and local residents couldn’t be clearer: they prefer interacting with government services online. But confusing user experiences still prevent many residents from fully adopting online services. For state and local governments facing tight budgets and limited staff, implementing a modernized digital…
ON-DeMAND Webinar Digital Payments are Table Stakes: Here’s What Agencies Need to Succeed Many local and state agencies offer digital payments but still struggle with resident adoption, increased resident support requests, and manual reconciliation for staff. This session is designed for agencies actively evaluating their payments strategy. In this quick 25-minute webinar, we’ll cover: How…
Tech Trends Transforming Digital Government Over 70% of state and local IT leaders report that they lack the budget for major modernization projects, causing them to prioritize foundational priorities such as cybersecurity. Yet technology continues to advance at a breakneck pace, with AI and automation reshaping how governments operate. In 2026, leaders will need to…
From Hype to How: A Practical Playbook for AI in Government As digital services become table stakes, state and local leaders are turning to AI to boost efficiency and improve resident experience. But with use cases everywhere, from service portals and contact centers to back-office operations, where do you start, and how do you bring…
How the Trust Gap Could Affect AI Modernization and What Leaders Should Do About It AI is already accelerating the modernization of state and local governments, promising increased efficiency in government operations. As adoption grows, one risk remains often overlooked: trust. How can agencies deploy AI in ways that build confidence among residents and staff?This…
Proven Resident Communication Strategies for State and Local Agencies Residents don’t speak bureaucrat. And when your agency does, you risk losing trust, engagement, and adoption of your digital government services. Let’s show you how to reach residents more effectively. This webinar features Joshua Robertson, Director of Sustainability & Citizen Services, City of Fort Smith, Arkansas,…
PayIt GovLab Smarter government starts here Across finance, IT, and resident services, leaders face pressure to modernize, boost adoption, and do more with less. PayIt GovLab offers on-demand sessions where experts share strategies to reimagine how government serves. Watch on your schedule. Learn from your peers. Put ideas into action. Revenue and Operations Sessions See…
Cybersecurity and Artificial Intelligence: Cornerstones of Digital Citizen Service In 2025, state CIOs are driving digital service transformation by integrating cybersecurity, AI, and cloud infrastructure. But limited budgets, data quality concerns, and workforce gaps pose major hurdles. Join MeriTalk’s State Tech Vision Roundtable as CIOs and industry leaders discuss practical strategies for advancing modernization efforts….
Delivering Modernized Payment and Account Services for Residents StateScoop and PayIt join Santi Garces, the Chief Information Officer for the City of Boston, to discuss the challenges that come with fragmented payment and account management systems. They discuss common problems with digital government services — and offer solutions. Based on real-world experience, this webinar showcases…
The Efficiency Playbook: Practical Strategies that Actually Work Efficiency is the name of the game in government operations. Every day, government leaders face mounting pressure to serve people faster and more effectively — all while your budget stays flat or shrinks. But which areas should you tackle first, and which technologies have the most potential…
