Reports and White Papers

Build vs. Buy: Choosing the Best Path for Government Technology

Build vs. Buy: Choosing the Best Path for Government Technology

Build vs. Buy: Choosing the Best Path for Government Technology As government leaders chart a course toward modernizing, many assume they need to build their own software to satisfy their unique requirements and business processes and integrate with legacy systems. But with the advent of composable, cloud-based SaaS, it’s more likely than ever that there’s…

A Buyer’s Guide for Natural Resource Agencies

A Buyer’s Guide for Natural Resource Agencies

A Buyer’s Guide for Natural Resource Agencies Natural resource agencies need vendors that can adapt to changing fish and wildlife management rules and unique business processes. This guide helps leadership define digital engagement and business software requirements and evaluate vendors — specifically with R3, customer engagement, and relevancy efforts in mind. Technical must-haves for a…

Closing the Digital Divide With Accessible Technology

Closing the Digital Divide With Accessible Technology

The trajectory of digital government and closing the  digital divide Having a website or digital payment system doesn’t automatically mean government services are accessible to your whole community. The right solution meets people where they are and cuts through barriers to access. This whitepaper will help you understand: Digital equity How to support inclusive digital…

Special Report: State CIO 2023-2024 Interview Series

Special Report: State CIO 2023-2024 Interview Series

Special Report: State CIO 2023-2024 Interview Series What makes digital transformations at the state level successful? As you’ll discover in this interview series, IT leaders play a critical role in modernization efforts. Learn how State Chief Information Officers (CIOs) are combining years of tech experience and an innovation mindset to shape digital services statewide. This…

2023 Digital Government Adoption Index Report

2023 Digital Government Adoption Index Report

The 2023 Digital Government Adoption Index Report If there’s one word to describe interactions between residents and government agencies, it’s friction. Constrained resources, complex organizations, limited human capacity, and massive IT transformation goals make digital updates a hurdle for government agencies. Given these challenges, we wanted to examine a few key questions as governments and…

API-Driven Integrations

API-Driven Integrations

API-Driven Integrations Every government modernization initiative involves getting disparate systems to share data – but it doesn’t have to be an insurmountable challenge. Our guide examines the role of open APIs in getting the right data to the right place at the right time – so that agencies can go faster in transforming their customer…

Modernizing government services for today’s resident expectations

Modernizing government services for today’s resident expectations

Modernizing government services for today’s resident expectations Most agencies are eager to transform their resident-facing customer experience – but you might wonder if you have to wait until your back-end system is modernized to tackle the front end. The good news is that you can separate the two, improving resident services quickly while you tackle…