Driving Digital Adoption of Government Services: The Definitive Guide Download this how-to guide to learn best practices and practical advice to help your organization shift residents to digital (and keep them coming back). Key topics: Understand the resident journey Build an effective adoption plan Stage-by-stage adoption playbook
Digital Government Adoption Index Report If there’s one word to describe interactions between residents and government agencies, it’s friction. Constrained resources, complex organizations, limited human capacity, and massive IT transformation goals make digital updates a hurdle for government agencies. Given these challenges, we wanted to examine a few key questions as governments and residents seek…
Digital Government Service Delivery – A Guide for Buyers PayIt serves more than 100 million people in North America, and we’ve worked with numerous leaders in local government agencies who are eager to modernize but unsure how to go about it. This guide contains detailed information to help government agencies define digital engagement and payment…
API-Driven Integrations Every government modernization initiative involves getting disparate systems to share data – but it doesn’t have to be an insurmountable challenge. Our guide examines the role of open APIs in getting the right data to the right place at the right time – so that agencies can go faster in transforming their customer…
Modernizing government services for today’s resident expectations Most agencies are eager to transform their resident-facing customer experience – but you might wonder if you have to wait until your back-end system is modernized to tackle the front end. The good news is that you can separate the two, improving resident services quickly while you tackle…