Reports and White Papers

Cover image of “The PayIt Digital Government Adoption Index: 2025 Edition.” The design features the title in bold navy text on a light purple background, with a tagline reading “Creating Digital Dividends for Agency Operations and Resident Satisfaction.” On the right side, an illustration shows a government building with stylized leaves

2025 Digital Government Adoption Index: Digital Dividends for Agencies and Residents

2025 Digital Government Adoption Index: Digital Dividends for Agencies and Residents Government agencies are using technology to meet the needs of their residents in new ways, improving the customer experience and internal efficiency at the same time.  As resident satisfaction and trust grow, agencies reduce manual processes and shorten time to revenue, freeing resources for…

Cover of a white paper titled 'Advanced API Integrations: Bridge the gap between legacy back-end systems and modern front-end experiences,' featuring the PayIt logo, abstract shapes, a cloud icon, and government-related imagery.

Advanced API Integrations: Bridge the gap to a modern experience

Advanced API Integrations: Bridge the gap to a modern experience As resident expectations for digital government services grow, agencies must confront the challenges associated with outdated, siloed legacy systems. API integrations enable you to quickly adapt to changing market expectations, connect to the latest applications, and easily share information with other agencies or departments while…

Cover image of a white paper titled “Build vs. Buy: Choosing the Best Path for Government Technology” published by PayIt. The design features a dark blue background with illustrations of two people beside a large question mark, and a stylized construction crane lifting a building block. Subtext notes the topic of government leaders modernizing with SaaS solutions.

Build vs. Buy: Choosing the Best Path for Government Technology

Build vs. Buy: Choosing the Best Path for Government Technology As government leaders chart a course toward modernizing, many assume they need to build their own software to satisfy their unique requirements and business processes and integrate with legacy systems. But with the advent of composable, cloud-based SaaS, it’s more likely than ever that there’s…

Cover image of a white paper titled “Outdoor Recreation Management Platforms: A Buyer’s Guide for Natural Resource Agencies,” published by PayIt. The cover features a green background with an illustrated scene of a person fishing with a dog by their side, set against a backdrop of nature, including trees, birds, and water.

A Buyer’s Guide for Natural Resource Agencies

A Buyer’s Guide for Natural Resource Agencies Natural resource agencies need vendors that can adapt to changing fish and wildlife management rules and unique business processes. This guide helps leadership define digital engagement and business software requirements and evaluate vendors — specifically with R3, customer engagement, and relevancy efforts in mind. Technical must-haves for a…

Cover image of a white paper titled “The trajectory of digital government and closing the digital divide,” published by PayIt. The design features a dark blue background with stylized illustrations of a Wi-Fi symbol, a connection error icon, and diverse individuals, symbolizing themes of connectivity and inclusion in digital government.

Closing the Digital Divide With Accessible Technology

The trajectory of digital government and closing the digital divide Having a website or digital payment system doesn’t automatically mean government services are accessible to your whole community. The right solution meets people where they are and cuts through barriers to access. This whitepaper will help you understand: Digital equity How to support inclusive digital transformation…

Cover image of a report titled "State Tech Vision" by MeriTalk and PayIt, featuring a white background with stylized graphics of a government building and pink-blue visual elements.

Special Report: State CIO 2023-2024 Interview Series

Special Report: State CIO 2023-2024 Interview Series What makes digital transformations at the state level successful? As you’ll discover in this interview series, IT leaders play a critical role in modernization efforts. Learn how State Chief Information Officers (CIOs) are combining years of tech experience and an innovation mindset to shape digital services statewide. This…