Online to Outdoors: A Smarter Approach to R3 Participation in hunting, fishing, and other outdoor activities is on the decline, and that’s a serious problem for conservation funding. This guide shows how state fish and wildlife agencies can combine traditional R3 strategies with modern technology to build stronger relationships with the public and drive sustainable…
2025 Digital Government Adoption Index: Digital Dividends for Agencies and Residents Government agencies are using technology to meet the needs of their residents in new ways, improving the customer experience and internal efficiency at the same time. As resident satisfaction and trust grow, agencies reduce manual processes and shorten time to revenue, freeing resources for…
Advanced API Integrations: Bridge the gap to a modern experience As resident expectations for digital government services grow, agencies must confront the challenges associated with outdated, siloed legacy systems. API integrations enable you to quickly adapt to changing market expectations, connect to the latest applications, and easily share information with other agencies or departments while…
2024 Consumer Digital Government Adoption Index This report examines the key trends driving the evolution of government technology. Explore the current state of government technology — specifically, how consumers are using digital services (and how they feel about them). Learn about the four main insights: 80% online adoption could be possible for some communities Customer…
Build vs. Buy: Choosing the Best Path for Government Technology As government leaders chart a course toward modernizing, many assume they need to build their own software to satisfy their unique requirements and business processes and integrate with legacy systems. But with the advent of composable, cloud-based SaaS, it’s more likely than ever that there’s…
A Buyer’s Guide for Natural Resource Agencies Natural resource agencies need vendors that can adapt to changing fish and wildlife management rules and unique business processes. This guide helps leadership define digital engagement and business software requirements and evaluate vendors — specifically with R3, customer engagement, and relevancy efforts in mind. Technical must-haves for a…
The 2024 PayIt Digital Government Adoption Index State and local governments have been adding digital channels throughout the past decade, but the lackluster customer experience in most online services has constrained end-user adoption — so the promise of digital government has yet to be realized by agencies or the residents they serve. In fact, 64%…
The trajectory of digital government and closing the digital divide Having a website or digital payment system doesn’t automatically mean government services are accessible to your whole community. The right solution meets people where they are and cuts through barriers to access. This whitepaper will help you understand: Digital equity How to support inclusive digital transformation…
Special Report: State CIO 2023-2024 Interview Series What makes digital transformations at the state level successful? As you’ll discover in this interview series, IT leaders play a critical role in modernization efforts. Learn how State Chief Information Officers (CIOs) are combining years of tech experience and an innovation mindset to shape digital services statewide. This…
Driving Digital Adoption of Government Services: The Definitive Guide Download this how-to guide to learn best practices and practical advice to help your organization shift residents to digital (and keep them coming back). Key topics: Understand the resident journey Build an effective adoption plan Stage-by-stage adoption playbook