Reports and White Papers

Closing the Digital Divide With Accessible Technology

Closing the Digital Divide With Accessible Technology

The trajectory of digital government and closing the  digital divide Having a website or digital payment system doesn’t automatically mean government services are accessible to your whole community. The right solution meets people where they are and cuts through barriers to access. This whitepaper will help you understand: Digital equity How to support inclusive digital…

Special Report: State CIO 2023-2024 Interview Series

Special Report: State CIO 2023-2024 Interview Series

Special Report: State CIO 2023-2024 Interview Series What makes digital transformations at the state level successful? As you’ll discover in this interview series, IT leaders play a critical role in modernization efforts. Learn how State Chief Information Officers (CIOs) are combining years of tech experience and an innovation mindset to shape digital services statewide. This…

Digital Government Adoption Index Report

Digital Government Adoption Index Report

Digital Government Adoption Index Report If there’s one word to describe interactions between residents and government agencies, it’s friction. Constrained resources, complex organizations, limited human capacity, and massive IT transformation goals make digital updates a hurdle for government agencies. Given these challenges, we wanted to examine a few key questions as governments and residents seek…

API-Driven Integrations

API-Driven Integrations

API-Driven Integrations Every government modernization initiative involves getting disparate systems to share data – but it doesn’t have to be an insurmountable challenge. Our guide examines the role of open APIs in getting the right data to the right place at the right time – so that agencies can go faster in transforming their customer…

Modernizing government services for today’s resident expectations

Modernizing government services for today’s resident expectations

Modernizing government services for today’s resident expectations Most agencies are eager to transform their resident-facing customer experience – but you might wonder if you have to wait until your back-end system is modernized to tackle the front end. The good news is that you can separate the two, improving resident services quickly while you tackle…