Reports and White Papers

Digital Government Adoption Index Report

Digital Government Adoption Index Report

Digital Government Adoption Index Report If there’s one word to describe interactions between residents and government agencies, it’s friction. Constrained resources, complex organizations, limited human capacity, and massive IT transformation goals make digital updates a hurdle for government agencies. Given these challenges, we wanted to examine a few key questions as governments and residents seek…

API-Driven Integrations

API-Driven Integrations

API-Driven Integrations Every government modernization initiative involves getting disparate systems to share data – but it doesn’t have to be an insurmountable challenge. Our guide examines the role of open APIs in getting the right data to the right place at the right time – so that agencies can go faster in transforming their customer…

Modernizing government services for today’s resident expectations

Modernizing government services for today’s resident expectations

Modernizing government services for today’s resident expectations Most agencies are eager to transform their resident-facing customer experience – but you might wonder if you have to wait until your back-end system is modernized to tackle the front end. The good news is that you can separate the two, improving resident services quickly while you tackle…