• Reports and White Papers

Modernizing government services for today’s resident expectations

Most agencies are eager to transform their resident-facing customer experience – but you might wonder if you have to wait until your back-end system is modernized to tackle the front end. The good news is that you can separate the two, improving resident services quickly while you tackle the longer roadmap of backend improvements. Our guide has the details.

Effectively Champion modernization in your agency

Key requirements for considering technology vendors

Using user experience to drive adoption and channel shifts

Technical must-haves for a payments solution

Evaluating a vendor’s partnership orientation to determine fit