North Carolina counties prove modernizing collections pays off Collection options that work for North Carolina counties Orange County has reported: and Guilford County has seen: Durham, Orange, Lee, Cumberland, and Guilford counties all collect property tax. They all faced the same pressures: residents expecting to pay online, staff managing paper-heavy processes, and legacy systems that…
How Guilford County Grew Online Property Tax Collections by 244% with PayIt Solutions deployed PROPERTY TAX Guilford County, North Carolina collects property taxes for one of the state’s largest counties. When Tax Director Ben Chavis and Tax Collection Supervisor Danyel McFadden started evaluating a new platform, their priorities were concrete: better support, cleaner reconciliation, and…
Getting AI-Ready:A Practical Guide for State andLocal Government Leaders What to consider before you deploy, and how to set your agency up for success Contents AI is moving from intention to implementation What AI can (and can’t) do for your agency Choosing your first use cases Getting your data house in order Build vs. buy:…
Government Payments and Customer Experience Software: A Guide for Buyers The future of digital government services is already taking shape The urgency to modernize resident-facing digital government continues to grow. Local government agencies are eager for change, but theyâre often saddled with clunky software, complex and siloed systems, and unresponsive legacy vendors. But itâs absolutely…
How State and Local Government Agencies Move Residents to Digital Channels The message from state and local residents couldnât be clearer: they prefer interacting with government services online. But confusing user experiences still prevent many residents from fully adopting online services. For state and local governments facing tight budgets and limited staff, implementing a modernized digital…
The 2026 Government Payments Experience Index Modernization Gains Momentum Despite Legacy Challenges Download the PDF version for the full report with visual representations of data. Table of Contents: Modernization enters its AI era State and local government agencies continue to be tasked with doing more with less. In the pursuit of continued efficiency gains, modern…
On-demand Webinar Digital Payments are Table Stakes: Hereâs What Agencies Need to Succeed Many state and local agencies offer digital payments but still struggle with resident adoption, increased resident support requests, and manual reconciliation for staff. This session is designed for agencies actively evaluating their payments strategy. In this quick 25-minute webinar, weâll cover: How…
Tech Trends Transforming Digital Government Over 70% of state and local IT leaders report that they lack the budget for major modernization projects, causing them to prioritize foundational priorities such as cybersecurity. Yet technology continues to advance at a breakneck pace, with AI and automation reshaping how governments operate. In 2026, leaders will need to…
Pueblo County, Colorado, transforms tax payments with PayIt Solutions deployed PROPERTY TAX Pueblo County set out to create a more intuitive payment experience for taxpayers. When evaluating new digital solutions, the County specifically sought out a partner who would not only deliver technology but also innovate and collaborate alongside them. A partnership built on collaboration…
From Hype to How: A Practical Playbook for AI in Government As digital services become table stakes, state and local leaders are turning to AI to boost efficiency and improve resident experience. But with use cases everywhere, from service portals and contact centers to back-office operations, where do you start, and how do you bring…
