2024 Consumer Digital Government Adoption Index This report examines the key trends driving the evolution of government technology. Explore the current state of government technology — specifically, how consumers are using digital services (and how they feel about them). Learn about the four main insights: 80% online adoption could be possible for some communities Customer…
Build vs. Buy: Choosing the Best Path for Government Technology As government leaders chart a course toward modernizing, many assume they need to build their own software to satisfy their unique requirements and business processes and integrate with legacy systems. But with the advent of composable, cloud-based SaaS, it’s more likely than ever that there’s…
Virtual Event 2024 Digital Government Excellence Symposium September 25th – October 30th Get ready for PayIt’s award-winning Digital Government Excellence Symposium, a series of six engaging virtual sessions tailored for state and local government agency leaders. This annual event brings together government technology experts to discuss major trends from 2024 and provide insights into what’s…
A Buyer’s Guide for Natural Resource Agencies Natural resource agencies need vendors that can adapt to changing fish and wildlife management rules and unique business processes. This guide helps leadership define digital engagement and business software requirements and evaluate vendors — specifically with R3, customer engagement, and relevancy efforts in mind. Technical must-haves for a…
The trajectory of digital government and closing the digital divide Having a website or digital payment system doesn’t automatically mean government services are accessible to your whole community. The right solution meets people where they are and cuts through barriers to access. This whitepaper will help you understand: Digital equity How to support inclusive digital…
PayIt: Smarter for Government, Easier for Everyone Government services don’t need to be clunky or inconvenient. A seamless online experience benefits everyone – from residents to government staff. Meet PayIt. A modern customer experience platform for government payments. PayIt simplifies the way you serve your community. So you can deliver better service, more efficiently. And…
Helping Residents Make the Shift to Digital Government Modern digital government solutions elevate the resident experience, but simply implementing technology — no matter how elegant — won’t yield the meaningful channel shift most agencies hope to see. Resident adoption of digital government tools doesn’t happen just by introducing shiny new technology. Agencies will have to…
Driving Digital Adoption of Government Services: The Definitive Guide Download this how-to guide to learn best practices and practical advice to help your organization shift residents to digital (and keep them coming back). Key topics: Understand the resident journey Build an effective adoption plan Stage-by-stage adoption playbook