ID Verification

This quick video shows how identity verification lets residents confirm who they are from their own device, moving ID-required transactions out of the office.

How does identity verification let residents complete ID-required services without an office visit?

What it does: identity verification uses biometrics to confirm a resident’s identity for transactions like duplicate driver’s licenses and vital records requests, replacing the in-person document inspection that kept these services in the office.

How it works: Residents capture the front and back of their driver’s license, then take a quick selfie. Key details are read from the ID automatically. Automated checks confirm the document is authentic and unexpired, the name and date of birth match the resident’s profile, and the selfie matches the ID photo. Once verified, residents continue straight to submission. No office visit, no waiting on manual review.

With identity verification, residents prove who they are online. Some transactions skip the office entirely, and the rest go faster. When a service calls for ID, residents verify from their device. They snap the front and back of their ID, and the key details are read and filled in automatically. Each check runs live, confirming the document is authentic, current, and matches the resident’s profile. No one has to inspect an ID at the counter. The result? Identity-sensitive transactions can finally move online and get residents verified in seconds

Video Details

Duration

0:43 mins

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