Complex Workflows

This quick video shows how PayIt lets agencies digitize any government service, no matter how complex or sensitive, using a contractor license application as the example.

How can agencies move complex, multi-step processes online without losing the controls they rely on?

What it does: PayIt lets agencies design and configure any service workflow and turn paper-based and in-person processes into one guided online experience. Workflows connect to your system of record and other data sources, confirm identity with biometrics and verify documents at upload. Staff receive complete, verified submissions instead of chasing missing or invalid paperwork.

How it works: Residents answer a few questions, and PayIt pulls the exact requirements that apply to them from your system of record. Certifications already on file are verified automatically. Residents confirm their identity with a photo ID and a quick selfie, then upload supporting documents, which are checked right away. If a document can’t be verified, residents are notified immediately and can upload the correct one. Fees are paid in the same flow. In ProSight, staff review a submission that’s ready to act on, with identity and documents already verified, and approve it in one click.

With PayIt, you can design and configure any service workflow for any agency, no matter how complex or sensitive. If residents can do it on paper or in person, they can do it online. Today, let’s look at a contractor license as an example. Contractor licenses are tiered by project size. PayIt connects to your system of record, so choosing a tier pulls up its exact requirements.

Certifications already on file are verified automatically. For identity-sensitive steps, biometric verification matches a photo ID to a quick selfie. Documents are verified the moment they’re uploaded. Two documents pass, but one does not. The applicant is notified right away. The correct document is uploaded and then verified, allowing the application to arrive complete with fees paid in the same flow.

In ProSight, staff open a packet that’s ready to act on with identity and every document verified. One click approves and issues the license. Licensing is just one example. Permits, registrations, renewals. PayIt can digitize any workflow, no matter how complex or sensitive.

Video Details

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1:11 mins

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