Smart Guide, an AI searchsolution, is changinggovernment service delivery Across the country, state and local government agencies are pursuing responsible AI deployments to help modernize digital services. Along with pushing to meet efficiency goals, public sector leaders are investing in AI solutions to improve service and resident satisfaction. Service discovery is a bottleneck that…
From days to minutes: How government agencies are transforming reconciliation Counties are closing the books faster Across counties and cities, reconciliation means logging into multiple vendor portals, downloading reports, cross-checking totals in spreadsheets, and manually resolving discrepancies â making what should be a simple daily task a time-consuming effort. Outdated technology is holding back public sector…
Kansas leads the way with an agency-agnostic digital solution Solutions deployed motor vehicles Technology is breaking down silos in Kansas Like many states, Kansas residents had no clear distinction between city, county, or state-level services â residents just wanted to complete their transaction quickly and easily. In 2016, Kansas set out to combine services across…
Pueblo County, Colorado, transforms tax payments with PayIt Solutions deployed PROPERTY TAX Pueblo County set out to create a more intuitive payment experience for taxpayers. When evaluating new digital solutions, the County specifically sought out a partner who would not only deliver technology but also innovate and collaborate alongside them. A partnership built on collaboration…
The City of St. Louis delivers a digital solution that works for all Solutions deployed PROPERTY TAX utilities The Collectorâs Office is the major source of revenue in the City of St. Louis, collecting and managing several sources of revenue such as earnings tax, personal property tax, real estate tax, water, and refuse. St. Louis…
Digital-first and customer-focused mindset for Lansing Solutions deployed PROPERTY TAX utilities Lansing, the Capitol City of Michigan, has historic roots, and now, leadership is positioning it as a future-forward, full-service place to live â providing everything that people would expect from a modern, growing city. Andy Schor, Mayor of the City of Lansing, recognized that…
Better together: Tech partnership helps propel Grand Rapids’ digital transformation Solutions deployed Property Tax Utilities tickets & fines A new standard for resident services When the City of Grand Rapids partnered with PayIt in 2017, they sought a solution that went beyond mere payment processing. Their vision was clear: The City needed a digital platform…
Any person who owns or engages in a business, vocation, or trade in the City of St. Louis is required to have a business license â and now (for the first time in the history of the license collectorâs office) people can apply for and renew business licenses online. Solutions deployed bUSINESS LICENSES Making business licenses…
Wyandotte County, Kansas and PayIt: A Better Customer Experience Instead of having to travel downtown to make payments in person, Wyandotte residents now have a choice â and 50% are choosing to pay online. Hereâs how Wyandotte County updated the customer experience. Solutions deployed PROPERTY TAX motor vehicles Ready for an upgrade The Unified Government…
myNCDMV: A customer engagement platform for all things DMV Solutions deployed motor vehicles The beginning of a digital transformation With acres of parks, mountain views, top universities, and rich arts and culture, the State of North Carolina is certainly a beautiful place to live and explore. Already the ninth most populous state in the US,…
