The 2024 PayIt Digital Government Adoption Index State and local governments have been adding digital channels throughout the past decade, but the lackluster customer experience in most online services has constrained end-user adoption — so the promise of digital government has yet to be realized by agencies or the residents they serve. In fact, 64%…
The trajectory of digital government and closing the digital divide How GovTech solutions make government personalized and accessible for everyone For years, government agencies have been patching together digital solutions to provide more efficient service delivery for their communities. But tech solutions alone don’t ensure equity. Confusing rules, outdated systems, siloed service portals, spotty internet…
Special Report: State CIO 2023-2024 Interview Series What makes digital transformations at the state level successful? As you’ll discover in this interview series, IT leaders play a critical role in modernization efforts. Learn how State Chief Information Officers (CIOs) are combining years of tech experience and an innovation mindset to shape digital services statewide. This…
Driving Digital Adoption of Government Services: The Definitive Guide Download this how-to guide to learn best practices and practical advice to help your organization shift residents to digital (and keep them coming back). Key topics: Understand the resident journey Build an effective adoption plan Stage-by-stage adoption playbook
The 2023 Digital Government Adoption Index Report If there’s one word to describe interactions between residents and government agencies, it’s friction. Constrained resources, complex organizations, limited human capacity, and massive IT transformation goals make digital updates a hurdle for government agencies. Given these challenges, we wanted to examine a few key questions as governments and…
Digital Government Service Delivery – A Guide for Buyers PayIt serves more than 100 million people in North America, and we’ve worked with numerous leaders in local government agencies who are eager to modernize but unsure how to go about it. This guide contains detailed information to help government agencies define digital engagement and payment…
Building Smarter Governments: The Power of API Integrations in Digital Service Delivery Government agencies face numerous challenges with digital service delivery: security, data silos, tight budgets, customer experience expectations, and highly customized, outdated legacy systems that are huge lifts to move. API integrations give governments the ability to modernize more efficiently — without sacrificing security….
Modernizing government services for today’s resident expectations Most agencies are eager to transform their resident-facing customer experience – but you might wonder if you have to wait until your back-end system is modernized to tackle the front end. The good news is that you can separate the two, improving resident services quickly while you tackle…
