2025 Consumer Digital Government Adoption Index Balancing AI and human elements in government modernization Download the PDF version for the full report with visual representations of data. The digital government customer experience continues to improve — and AI could make or break it Our annual survey of residents is in — and the findings point…
High-Impact Resident Communication: The Definitive Guide Breaking through noise in the attention economy Great communication is essential for resident engagement Communicating with the public is vital work for government agencies and elected officials. Proactive engagement with residents opens lines of communication for feedback and gives officials opportunities to foster trust by sharing important information about…
Balancing Tech Advancements and Resident Trust: AI in the Public Sector Real-world use cases, consumer sentiments, and what’s next for AI in government technology We’re watching AI progress in real time At this point, there’s little doubt that artificial intelligence (AI) is reshaping the entire digital landscape, including government technology. While there was some skepticism…
Online to Outdoors: A Smarter Approach to R3 Participation in hunting, fishing, and other outdoor activities is on the decline, and that’s a serious problem for conservation funding. This guide shows how state fish and wildlife agencies can combine traditional R3 strategies with modern technology to build stronger relationships with the public and drive sustainable…
2025 Digital Government Adoption Index: Digital Dividends for Agencies and Residents Government agencies are using technology to meet the needs of their residents in new ways, improving the customer experience and internal efficiency at the same time. As resident satisfaction and trust grow, agencies reduce manual processes and shorten time to revenue, freeing resources for…
Advanced API Integrations: Bridge the gap to a modern experience As resident expectations for digital government services grow, agencies must confront the challenges associated with outdated, siloed legacy systems. API integrations enable you to quickly adapt to changing market expectations, connect to the latest applications, and easily share information with other agencies or departments while…
2024 Consumer Digital Government Adoption Index This report examines the key trends driving the evolution of government technology. Explore the current state of government technology — specifically, how consumers are using digital services (and how they feel about them). Learn about the four main insights: 80% online adoption could be possible for some communities Customer…
Build vs. Buy: Choosing the Best Path for Government Technology As government leaders chart a course toward modernizing, many assume they need to build their own software to satisfy their unique requirements and business processes and integrate with legacy systems. But with the advent of composable, cloud-based SaaS, it’s more likely than ever that there’s…
A Buyer’s Guide for Natural Resource Agencies Natural resource agencies need vendors that can adapt to changing fish and wildlife management rules and unique business processes. This guide helps leadership define digital engagement and business software requirements and evaluate vendors — specifically with R3, customer engagement, and relevancy efforts in mind. Technical must-haves for a…
The 2024 PayIt Digital Government Adoption Index State and local governments have been adding digital channels throughout the past decade, but the lackluster customer experience in most online services has constrained end-user adoption — so the promise of digital government has yet to be realized by agencies or the residents they serve. In fact, 64%…