2024 Consumer Digital Government Adoption Index This report examines the key trends driving the evolution of government technology. Explore the current state of government technology — specifically, how consumers are using digital services (and how they feel about them). Learn about the four main insights: 80% online adoption could be possible for some communities Customer…
Build vs. Buy: Choosing the Best Path for Government Technology As government leaders chart a course toward modernizing, many assume they need to build their own software to satisfy their unique requirements and business processes and integrate with legacy systems. But with the advent of composable, cloud-based SaaS, it’s more likely than ever that there’s…
A Buyer’s Guide for Natural Resource Agencies Natural resource agencies need vendors that can adapt to changing fish and wildlife management rules and unique business processes. This guide helps leadership define digital engagement and business software requirements and evaluate vendors — specifically with R3, customer engagement, and relevancy efforts in mind. Technical must-haves for a…
The 2024 PayIt Digital Government Adoption Index State and local governments have been adding digital channels throughout the past decade, but the lackluster customer experience in most online services has constrained end-user adoption — so the promise of digital government has yet to be realized by agencies or the residents they serve. In fact, 64%…
The trajectory of digital government and closing the digital divide Having a website or digital payment system doesn’t automatically mean government services are accessible to your whole community. The right solution meets people where they are and cuts through barriers to access. This whitepaper will help you understand: Digital equity How to support inclusive digital…
Special Report: State CIO 2023-2024 Interview Series What makes digital transformations at the state level successful? As you’ll discover in this interview series, IT leaders play a critical role in modernization efforts. Learn how State Chief Information Officers (CIOs) are combining years of tech experience and an innovation mindset to shape digital services statewide. This…
Driving Digital Adoption of Government Services: The Definitive Guide Download this how-to guide to learn best practices and practical advice to help your organization shift residents to digital (and keep them coming back). Key topics: Understand the resident journey Build an effective adoption plan Stage-by-stage adoption playbook
The 2023 Digital Government Adoption Index Report If there’s one word to describe interactions between residents and government agencies, it’s friction. Constrained resources, complex organizations, limited human capacity, and massive IT transformation goals make digital updates a hurdle for government agencies. Given these challenges, we wanted to examine a few key questions as governments and…
Digital Government Service Delivery – A Guide for Buyers PayIt serves more than 100 million people in North America, and we’ve worked with numerous leaders in local government agencies who are eager to modernize but unsure how to go about it. This guide contains detailed information to help government agencies define digital engagement and payment…
Building Smarter Governments: The Power of API Integrations in Digital Service Delivery Government agencies face numerous challenges with digital service delivery: security, data silos, tight budgets, customer experience expectations, and highly customized, outdated legacy systems that are huge lifts to move. API integrations give governments the ability to modernize more efficiently — without sacrificing security….