Scoop News Group Interview: Reducing CX Friction at Public Sector Agencies Government leaders are shifting their approach to digital transformation to evaluate the complete experience from the end-user perspective. In this interview, Jim Weaver and Katie Beth DeSchepper share their expertise on critical technology trends and best practices for implementing digital engagement solutions at the…
Changing Public Services to Deliver Great Customer Experience Across government, the importance of excellent customer experience could not be more apparent – and expectations are growing. Constituents’ primary digital interactions with state and local governments come in public service requests, payments, permits, and applications – and all are ripe for modernization and transformation. So how…
Separate the Back End From the Front End to Deliver Great Customer Experience Modernization allows governments to upgrade IT infrastructure and enhance the customer experience, but too often agencies can’t move quickly because they remain handcuffed to dated technology. Separating the customer experience from the back-office system solves this problem.It enables agencies to enhance the…
Creating Delightful Government Services (Yes, Delightful) Learn practical tips for how to optimize the experience your residents have when engaging with your office. In this webinar, engagement expert Jack Laskowitz shares insights and strategies to help you improve digital property tax collection for your residents and staff alike. Webinar attendees will learn: Strategies to drive…
Digitizing Property Tax: Best Practices for Local Government With consumers now accustomed to doing everything with just a few clicks, government agencies are setting ambitious goals to improve the resident experience online. It’s good for resident trust and satisfaction, and it’s good for agency efficiency. But what should agency leaders prioritize as they shift to…
How To: Evaluate Digital Government Service Delivery Technologies New world. New experiences. It’s time for a new toolkit. With consumers now accustomed to doing everything with just a few clicks, government agencies are setting ambitious goals to improve the resident experience online. It’s good for resident trust and satisfaction, and it’s good for agency efficiency….
Digital Customer Engagement for Utilities What trends are shaping digital collection for utilities payments? Are government agencies prioritizing the right enhancements to digital service delivery for a great customer experience in utilities? Watch the webinar to explore this topic in detail. Webinar attendees will learn: What do government agencies think about digital transformation, and what…
Jackson County Service Delivery Jackson County, MO has tackled digital transformation challenges head on. Join Jackson County’s Whitney Miller, Director of Collections, and Michael Erikson, Director of IT, as they discuss their journey to modernization, including getting approvals to move forward with a new solution and addressing legacy technology bottlenecks. Watch the webinar for more.
Accelerating Improvements in the Constituent Experience with APIs Most government agencies have multiple systems that need to talk to each other, but that doesn’t need to be a barrier to modernization. APIs are a critical piece of a modernization roadmap – learn more in this webinar. Webinar attendees will learn: What do government agencies think…