With consumers now accustomed to doing everything with just a few clicks, government agencies are setting ambitious goals to improve the resident experience online. It’s good for resident trust and satisfaction, and it’s good for agency efficiency.

But what should agency leaders prioritize as they shift to digital service delivery? How can they accelerate the shift? To find out, we conducted a NATIONWIDE STUDY of both agency leaders and the residents they serve to understand what will move the needle in 2023 with more than 100 agency-level respondents and over 1200 constituent participants.

Webinar attendees will learn:

What do government agencies think about digital transformation, and what do consumers want?

What drives the shift to online, and how can agencies unlock adoption?

What specific trends for 2023 should be considered as agencies invest in more digital service delivery?