Year In Review: Top 2023 Trends in Digital Government Service Delivery

Welcome to the PayIt Digital Government Excellence Symposium. During this event kick-off session, we will take a look back at what 2023 meant for digital service delivery advancement. Government agencies have set ambitious goals to improve the resident experience online, but those projects can be a challenge to prioritize. What efforts make the most impact? As the year started, PayIt made a few 2023 trend predictions all focused on reducing friction for end-users and improving customer service and getting agencies the revenue they need faster and more reliably. Now, we’ll explore whether or not those predictions have materialized as the year is coming to a close. Additionally, we will explore whether any of these trends have evolve further or if any new trends rose on the digital services horizon.

Join industry experts as they parse out how those trends played out in the real world.

PLUS: We’ll chat about what the industry will look like in 2024.