Resident Experience

Illustration of a person in green overalls holding a magnifying glass in front of one eye, with blue dots in the background. Text reads: “What’s intelligent search, and how can agencies use it?

Government Modernization Resident Experience

Get to the right page, fast: Using AI to help residents find services

BySam Leese June 20, 2025June 20, 2025

Illustration of government building behind piles of paperwork and a 'Help!' sign, with flying sheets of paper. Text reads: 'Make government licensing easy for residents and staff.'

Government Modernization Resident Experience

How can state and local agencies simplify licensing fees and payments?

BySam Leese May 21, 2025May 21, 2025

Illustration of a smartphone displaying a chatbot with a robot icon, next to a magnifying glass focused on a government building with a flag. Text reads: 'How AI is being used by state and local governments.'

Cities and counties Government Modernization Resident Experience

How is AI being used in state and local governments right now?

ByLaura Bauer April 24, 2025May 16, 2025

Illustration of a woman holding a smartphone displaying a checkmark and barcode. Text reads: 'Putting government services at residents’ fingertips.'

Government Modernization Resident Experience

Transforming public services: How resident engagement platforms improve trust and efficiency

ByLaura Bauer April 22, 2025May 16, 2025

Illustration of a smartphone and a laptop displaying a cityscape, with text that reads: 'Do you need an app for that? Or is a website just right?'

Government Modernization Resident Experience

Is a mobile app or website better for government services?

BySam Leese April 16, 2025May 16, 2025

Graphic with the text “Mobile wallets for government explained” on a green background. The illustration shows a smiling man holding a smartphone, with a mobile payment app and credit cards displayed next to him

Government Modernization Resident Experience

Mobile wallet wizards: Understanding Apple and Google Pay for government

BySam Leese March 26, 2025May 16, 2025

Graphic titled "A shift to digital-first, user-centric design," featuring an illustration of a person working at a computer with chat bubbles and decorative elements around.

Driving Adoption Government Modernization Resident Experience

Government digital transformation 2.0: The future of resident services

ByLaura Bauer March 19, 2025April 23, 2025

Graphic titled "Understanding eBilling, notifications, and bill reminders," featuring an illustration of a person looking at a smartphone with a message bubble in the background.

Government Modernization Resident Experience

eBilling done right: A guide for local governments

BySam Leese March 5, 2025April 23, 2025

Graphic with the text “Digital government for equity and accessibility” on a dark blue background. The illustration shows a person holding a tablet emerging from a digital interface with a heart icon

Driving Adoption Government Modernization Resident Experience

Creating digital government services for all

ByLaura Bauer February 27, 2025April 28, 2025

Illustration with the text 'Set the tone with a great login experience' in bold, dark blue font on a yellow background. To the right, a digital tablet displays a login screen with username and password fields. Surrounding the tablet are security-related icons: a shield with a lock, a checkmark inside a green circle, a gear, and a heart inside a speech bubble, symbolizing security, usability, and positive user experience.

Driving Adoption Government Modernization Resident Experience

First impressions matter: Killer resident logins

BySam Leese February 6, 2025April 16, 2025