Resident Experience

Illustration of a smartphone and a laptop displaying a cityscape, with text that reads: 'Do you need an app for that? Or is a website just right?'

Government Modernization Resident Experience

Is a mobile app or website better for government services?

BySam Leese April 16, 2025April 18, 2025

Illustration of a person using a smartphone with credit cards and a mobile payment screen, alongside the text 'Mobile wallets for government explained' on a green background with a cityscape silhouette.

Government Modernization Resident Experience

Mobile wallet wizards: Understanding Apple and Google Pay for government

BySam Leese March 26, 2025April 1, 2025

Illustration of a woman using a desktop computer, with chat bubbles and a potted plant on the desk. The background features abstract design elements, and the text reads: 'A shift to digital-first, user-centric design.'

Driving Adoption Government Modernization Resident Experience

Government digital transformation 2.0: The future of resident services

ByLaura Bauer March 19, 2025April 1, 2025

Graphic with a blue background featuring white text that reads, 'Understanding eBilling, notifications, and bill reminders.' To the right, an illustration of a woman using a smartphone is shown, with a speech bubble behind her.

Government Modernization Resident Experience

eBilling done right: A guide for local governments

BySam Leese March 5, 2025April 2, 2025

Graphic with the text 'Digital government for equity and accessibility.' The image has a dark blue background and shows a person happily using a cell phone.

Driving Adoption Government Modernization Resident Experience

Creating digital government services for all

ByLaura Bauer February 27, 2025April 10, 2025

Illustration with the text 'Set the tone with a great login experience' in bold, dark blue font on a yellow background. To the right, a digital tablet displays a login screen with username and password fields. Surrounding the tablet are security-related icons: a shield with a lock, a checkmark inside a green circle, a gear, and a heart inside a speech bubble, symbolizing security, usability, and positive user experience.

Driving Adoption Government Modernization Resident Experience

First impressions matter: Killer resident logins

BySam Leese February 6, 2025April 16, 2025

Illustration of two hands holding puzzle pieces labeled "Front End" and "Back End" apart. The left hand, which is orange and wearing bracelets, holds the green "Front End" piece, while the right hand, which is brown and wearing a suit, holds the blue "Back End" piece. The background is pink with abstract design elements. The text "Separating the front end from the back end" is displayed in bold, dark blue font on the left.

Government Modernization Resident Experience

A legacy SOR doesn’t have to hold back modernization: Separating the front end from the back end

ByMarketing January 22, 2025April 2, 2025

Illustration of a person holding a tablet with a lock icon, symbolizing secure login. Text reads 'Deliver secure digital experiences that build trust.' Pink background features abstract cityscape and trees.

Government Modernization Resident Experience

Can data security improve online government experiences?

ByLaura Bauer October 31, 2024April 2, 2025

Illustration of a woman using a laptop, accompanied by a friendly green robot. The text reads, 'When it comes to AI, people still have mixed feelings.' Below the robot, two rating bars are shown: one with five stars and a happy face, the other with two stars and a sad face, representing contrasting opinions about AI.

Government Modernization Resident Experience

Artificial intelligence in the public sector: What residents really think

ByLaura Bauer October 17, 2024April 1, 2025

Illustration of a person sitting next to a large calendar and a financial document with dollar signs, accompanied by the text 'How to help residents manage their finances' on a green background.

Resident Experience

How government agencies can help residents manage their finances

BySam Leese October 15, 2024October 15, 2024