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Author: Megan Eisenhauer

Government Modernization

Human-centered design in government: 3 mistakes to avoid
ByMegan Eisenhauer September 22, 2023September 4, 2025

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Solutions
- Cities and Counties
  
  Local Services
  
  Property Tax
  
  Collect more revenue faster
  
  Courts, Tickets, & Fines
  
  Unclog with online plead and pay
  
  Utilities
  
  Increase on-time payments
  
  Licensing & Permitting
  
  Fewer calls, faster turnaround
  
  See all local solutions
  
  States and Provinces
  
  DMV
  
  Driver & Vehicle Services
  
  From in line to online
  
  Express Visits
  
  Faster DMV visits with pre-submission
  
  Identity Verification
  
  Move more DMV services online
  
  Insurance Verification
  
  Quick, reliable insurance verification
  
  Outdoors
  
  Outdoors
  
  Conservation mission control
  
  Hunt & Fish Licensing
  
  Simplify fishing and hunting permits
  
  CRM
  
  Recruit, retain, and reactivate
  
  Volunteers & Events
  
  Grow participation and engagement
  
  See all state solutions
  
  Go back
Platform
- Platform
  
  How PayIt Works
  
  Digitize any transaction
  
  Introducing Smart Works
  
  AI powered features for efficiency
  
  Agency Experience
  
  Tools for finance and revenue professionals
  
  Resident Experience
  
  One profile for government payments
  
  End-to-end Payments
  
  The whole lifecycle, handled
  
  Integrations
  
  Connect any system of record
  
  Security and Compliance
  
  Government-grade protections
  
  Go back
Why PayIt?
- Why PayIt
  
  How We’re Different
  
  A better resident payments experience
  
  Drive Adoption
  
  Move more transactions online
  
  Launch Quickly
  
  Go live in weeks — not years
  
  Payments Built In
  
  Make transactions intuitive and convenient
  
  Client Success
  
  On your team from day one
  
  Pricing
  
  Transaction-based pricing with no surprise costs
  
  Go back
Learn
- Learn
  
  Resources
  
  Best practices, guides, and stories
  
  Blog
  
  Govtech news, ideas, and insights
  
  GovLab
  
  Registration open — save your spot
  
  Video Demos
  
  See PayIt features in action
  
  Featured Resource
  
  Getting AI-Ready: A Practical Guide for State and Local Government Leaders
  Read Now Getting AI-Ready: A Practical Guide for State and Local Government Leaders
  
  Go back
About
- Our Story
  
  Learn how PayIt began and grew
  
  Team
  
  Meet the people behind PayIt
  
  Working at PayIt
  
  Explore careers and life at PayIt
  
  Partners
  
  Discover PayIt’s partner network
  
  Go back