AI for government payments.
High-impact features that unlock agency efficiency.Process more transactions automatically, move more services online, and reconcile faster. Help your team and your residents find exactly what they need quickly.
Smart Works features are grounded in how government actually operates: the payment flows, reconciliation challenges, identity requirements, and workflows state and local agencies face every day. Embedded throughout our customer experience and payments platform, they further extend our promise to be smarter for government and easier for everyone.
Practical. Specific. Built for government.
Government leaders know what they need from AI: help with the real operational challenges they face. Smart Works features are grounded in government context, fully explainable, and include appropriate guardrails.
Each feature targets a specific bottleneck that resource-constrained government teams already recognize. Back-office finance and payments processes that require too much manual effort. Identity-sensitive and document-intensive interactions that are hard to offer online.
Smart Works AI features tackle these challenges head-on. The result: fewer support calls and manual processes — and better operating efficiency for your team.
Cut manual processing out of back-office operations
Finance and revenue teams spend dozens of hours every week managing reconciliation exceptions, fielding data queries, and manually processing paperwork that AI can handle. Reduce those workloads (without a rip-and-replace of existing systems) and watch operating efficiency grow.
Smart Reconcile
Smart Reconcile: Reconciliation that (almost) runs itselfMost government finance leaders deal with fragmented payments systems, bank accounts, file formats, and systems of record that make reconciling a headache. The same types of matching failures pop up over and over again, and manually resolving them delays closeout and financial reporting, and limits visibility for auditing and forecasting . We call this the “reconciliation tax.”
Smart Reconcile brings payments, banking, and remittance data together in one place — even across multiple payment vendors. It automates the matching process and identifies, classifies, and recommends resolution paths for discrepancies, surfacing only the exceptions that require human review.
The result: A lot less detective work, accurately-closed books, and hours of staff time saved.
Smart Workflows: Fewer steps. Faster completion. Better accuracy.
Smart workflows uses the context of each transaction — the resident’s account information, agency and public data sets, and prior actions — to anticipate and auto-populate the next step. Forms adapt in response to prior inputs, ensuring complete and accurate submissions.
The result: Most transactions are ready to approve automatically. Residents move through the process faster, submissions are right the first time, and your team handles fewer support inquiries from frustrated residents.
Ask Max
Ask Max: AI-powered answers to financial operations questionsUse plain language to get insights from your financial data — no specialized query tools required. Ask Max to “List all payments that failed in the last 24 hours” or “Show me all accounts on a payment plan” and get an accurate answer.
Finance and accounting teams no longer have to build dashboards or custom reports to get the insights they need. Answers are instant and accurate.
AI fraud detection
Earlier signals. Fewer losses.Stop bad actors in their tracks. AI Fraud Detection learns from billions of transactions to identify suspicious payment and identity activity earlier and from more subtle signals than traditional rule-based approaches. Detection improves as the model trains on new data, so it keeps pace with fraud patterns that evolve over time.
Document Verification
Document Verification: Paperwork. But with less paper. And less work.Reduce manual reviews and take more services online. Document verification automatically reviews credentials and supporting documentation required for business licenses, building permits, professional certifications, and more. Real-time feedback enables applicants to correct errors or provide additional information, so that submissions are right the first time. Applications that meet requirements are approved automatically, and the ones that don’t go to a staff member for review.
And for those services that still truly need a face-to-face interaction, like getting a driver’s license picture? Let document verification do the heavy lifting, and quickly handle the rest during an express visit.
Identity Verification
Identity Verification: Accurate biometric validation for sensitive transactionsDigitize identity-sensitive services without sacrificing accuracy or compliance. Identity Verification uses a live selfie’s biometric data to confirm a resident’s identity during the application process. This makes it easy to digitize identity-sensitive services like duplicate credentials, vital records requests, and similar transactions that have historically required in-person verification. Now you can offer these services fully online without sacrificing accuracy or compliance.
Get residents to the right service – right away
Government agencies offer tons of services, but they’re not always easy to find, and sometimes government agencies don’t talk the same way residents do. People want to get the information or service they need, finish the business they came to do, and move on with their day. AI-powered discovery is speeding that process and eliminating the need to comb through complex navigation or search results.
Smart Guide
Smart Guide: Help residents find what they need quickly — without a call to your officeEnable residents to quickly find the right service using natural language inquiries. Smart Guide brings AI-powered service discovery into the resident dashboard so residents don’t have to dig through complex agency websites to find what they need.
The result: Increased digital service completion, reduced support inquiries, and insights into the services and information that residents seek most.
AI is transforming government modernization.
Is your agency ready?
Don’t miss the webinar: AI Readiness for State and Local Government Agencies
