Support

PayIt’s dedicated support team handles all phone and email inquiries on behalf of our government clients. Based right here in the U.S., our responsive, problem-solving team addresses any issues residents may run into while using our solution.

Our support team’s mission is to provide personalized assistance to each and every user, bringing a human voice to government. We hope that by improving accessibility to government services we will positively improve the quality of life for so many people.

We are incredibly proud of just how much we help our users. Our support team fully resolves 92% of all requests at the first point of contact. In other words, 92% of our users receive the help they need when they first reach out to us, without any back-and-forth.

  • What we do:
  • Provide constituent support and government staff support
    • Handle support for all resident inquiries
      • Phone, email and social media
    • Provide additional support for government office staff
    • Bi-lingual support available
  • Provide technical support to residents
    • App or website assistance
    • Help diagnose and solve error messages or alerts residents may receive
  • Relieve government support staff workload
  • Real-time payment status inquiries addressed during business hours
  • Serve as liaison between the resident and the government office
  • See what our users have to say about our support team:

Had no problems and should have been using this service in the past. Thank you, this made things very easy!

I was super impressed with how quickly my question
got answered during this hectic time. Thank you!!

I was truly pleased with the quick response — a rare thing today. Again, thank you.

“Modern and convenient”

Torre Jessup, NC DMV Commissioner

"Easy to use! Great app."

payitSt.Louis user

“Incredibly simple”

Amir Softic, St. Louis Revenue Collector's Office

"Paid in seconds!"


myNCDMV user

“PayIt made us the first state with a mobile app for drivers license renewal.”

Lee Allen, Former Kansas CIO

"Should always be this easy."

iKan user

“Drastically improved our service to the community”

John Globensky, Grand Rapids City Treasurer

"Great app. It’s 100% easy to use" 

myBeaufortCounty user

“This is my government - I am not a number.”

grpayit user

"Been bragging about how easy this was"

payitSt.Louis user