Pueblo County, Colorado, transforms tax payments with PayIt
Solutions deployed
Pueblo County set out to create a more intuitive payment experience for taxpayers. When evaluating new digital solutions, the County specifically sought out a partner who would not only deliver technology but also innovate and collaborate alongside them.
A partnership built on collaboration and shared vision
Before selecting a new vendor, Pueblo County sought a team that truly understood its goals for modernization.
“One thing that I am really passionate about is making sure that my vendors want to grow with me — that they see my vision and understand what it is that I want to accomplish. When I found PayIt, they were on board with wanting to grow with me,” said Kim Archuletta, Treasurer for Pueblo County, CO.
PayIt’s willingness to listen, adapt, and co-create solutions set the foundation for a strong working relationship.
Payment options that work for the County
Rapid implementation that met Pueblo County’s needs
Like many government offices, Pueblo County had a tight implementation timeline. But their goal of having the new system live within about 45 days was a demanding requirement for any payments platform transition.
I actually had a very big ask of PayIt. We needed to get on board in about 45 days. PayIt understood the assignment, and they came through.
Throughout the process, the PayIt team provided continuous updates and hands-on support. “We were constantly getting updates on where we were. They were a huge part of this, and I’m so thankful that they were on the same page as me.”
Strong performance and clear financial impact
After implementing PayIt, Pueblo County immediately saw improvements in both transaction volume and revenue. Using PayIt, the County processed almost 2,000 more transactions and collected almost $3 million more. These increases reflect strong taxpayer adoption and confidence in the new platform.
Pueblo County also took advantage of the real-time analytics dashboard provided with PayIt’s solution — giving their team important, accessible data they can use to improve internal processes and learn more about resident preferences.
It’ll break it down into how many transactions were paid via ACH, how many were paid via credit card, and how many were paid via debit card, and those were things I was never able to see through my old vendor.
This enhanced visibility supports more informed decision-making and easier reconciliation.
A straightforward, branded experience for taxpayers
Providing an easy, trustworthy payment experience was a top priority for the County — a solution that feels truly local. “One thing that I loved about PayIt was the fact that they were really willing to brand it specifically for Pueblo County. So when taxpayers visit the site, it’s not like they’re going to a third party.”
PayIt’s customizable interface ensures taxpayers feel connected to their local government while enjoying a modern digital experience. “The biggest outcome for taxpayers here in Pueblo County is the ease of use of PayIt.”
A stellar first year and a foundation for growth
Pueblo County recently completed its first full collection year using PayIt, with strong results and overwhelmingly positive outcomes.
“I was extremely happy with the numbers that I saw because we have officially completed our first full collection year of property taxes using PayIt, and it was a success.” With increased revenue, improved access to data, streamlined operations, and a taxpayer-friendly experience, Pueblo County and PayIt have built a foundation for continued success and innovation in the years ahead.
