• Upcoming Webinar

Proven Resident Communication Strategies for State and Local Agencies

PayIt GovLab webinar promotion titled 'Break through the noise: Proven resident communication strategies for state & local agencies,' featuring Joshua Robertson, Kim Archuletta, and Kelly Davis-Felner on October 21, 2025, at 11 AM CT / 12 PM ET.

Residents don’t speak bureaucrat. And when your agency does, you risk losing trust, engagement, and adoption of your digital government services. Let’s show you how to reach residents more effectively.

This webinar features Joshua Robertson, Director of Sustainability & Citizen Services, City of Fort Smith, Arkansas, and Kim Archuletta, Treasurer & Public Trustee, Pueblo County, Colorado, who will share real-world examples of government communication strategies that build trust and drive digital adoption.


You’ll learn how to:

Replace jargon with plain language that motivates residents to act

Blend digital and traditional channels to make sure your message reaches everyone

Automate and personalize outreach to ensure it’s timely and relevant

Build resident trust with effective, transparent government communication

Speakers:

  • Joshua Robertson: Director of Sustainability & Citizen Services, City of Fort Smith, Arkansas 
  • Kim Archuletta: Treasurer & Public Trustee, Pueblo County, Colorado
  • Kelly Davis-Felner: Chief Marketing Officer, PayIt

Register now!

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