Go big or go home: Driving digital adoption of government services

We are all in and betting big on digital-first customer experience!

What would it look like if digital became the default way for residents to access services and make payments? How would that impact your operating efficiency and customer satisfaction?

Getting the majority of your customers to self-serve online is possible, but it won’t happen unless you put a few critical pieces in place. Strategic bets on user experience and promoting online channels can yield big wins. Attend this webinar to learn the cheat codes to drive digital adoption.

Speakers:

• Joshua Robertson: Utility Business Administration, Deputy Director
• Molly Smith: Treasurer, City of Quincy, Massachusetts
• Jessica Simmons: Deputy CIO, GA Technology Authority
• Kelly Davis-Felner: Chief Resident Adoption Expert, PayIt