Customer Experience 2.0: Understanding the future of digital government

While today most state and local government agencies offer at least some digital services and online payments, not everyone has seen the business impact of these investments. Siloed digital solutions, lackluster resident adoption, and continued support call volume have prevented government agencies from achieving the resident satisfaction and operational efficiency gains they had hoped to see.

It’s time to rethink the customer experience in government and move into the emerging digital-first era. Let’s start a conversation around what drives end-user confidence, adoption, and re-use of digital channels — and what government agencies can do to accelerate this shift.

Speakers:

• Tom Nieto: Chief Operating Officer, PayIt
• Kelly Davis-Felner: Chief Marketing Officer, PayIt
• Adam Christensen: Vice President of Product Management, PayIt