PayIt chosen as a finalist for the 2021 Zendesk CX Academy Awards

PayIt is proud to be named a finalist for the first annual Zendesk CX Academy Awards, showcasing top-performing customer experience use cases among high-growth companies. Zendesk is a service-first company that builds software to improve customer relationships. Integrating customized messaging channels, help center dashboards and AI automation tools, Zendesk provides a complete customer service solution for PayIt’s Customer Care team and support inquiries.

The nomination criteria for the Zendesk CX Academy Awards included companies that saw an increase in:

  • Productivity within the customer support team
  • The quality of service delivered by support teams to customers
  • Efficiency by ticket solves
  • Improvement of time spent onboarding and training new team members
  • Digital transformation and adapting digital solutions in midst of the COVID-19 pandemic

PayIt’s platform enables people to easily access government services from any device. Whether it’s paying property taxes, renewing vehicle registrations or paying court citations, interacting with government agencies has never been easier for constituents.

We pride ourselves on delivering an easy-to-use experience for citizens. Less than one percent of all PayIt transactions require support and of the ones that do, over 90% receive a first-touch resolution from our support team. Zendesk empowers our support staff to serve our users by setting up branded, 24/7 digital help centers with self-service functionality. PayIt can then keep track of every issue and resolution for each client, allowing us to deliver the best possible customer service.

“Support should be simple, friendly and quick, and PayIt is in the business of making things easy. Thanks to Zendesk, we’re able to deliver quality customer service to anyone that needs our help.”

Becky Daniels, Customer Care Manager

About PayIt

PayIt is a SaaS provider of digital government services and payments. Through cloud-based technology, PayIt’s platform simplifies doing business with government agencies of any size by consolidating hundreds of services and payments into one connected experience for citizens. Within a 90-day launch period, PayIt delivers a platform that allows citizens to handle all of their essential government tasks (i.e. taxes, driving documents, permits, licenses, fines).

This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors:

  • GovTech 100 (2017-2021)
  • Fast Company Innovation in Design Award (2019)
  • StateScoop 50 State IT Innovation of the Year (2019-2020)
  • NASCIO State IT Recognition finalist (2020)
  • LocalSmart Awards (2020)