The Clerk of the Circuit Court & Comptroller, Palm Beach County, is expanding its partnership with PayIt with a new PayIt Express page that allows customers to purchase self-service legal forms through the PayItClerkPBC online and mobile solution. This launch further advances the digital transformation of the government experience in one of the largest counties in the United States.
Clerk’s office customers can skip a trip to the courthouse and purchase paperwork packets for divorces, custody and visitation, child support and alimony, family law motions, adoptions and name changes, paternity requests and other family law packets. Customers can also use the online portal to purchase seal and expunge packets as well as packets for eviction and other civil court matters.
This expansion of online access comes after the Clerk’s office successfully launched a PayIt Express page in March 2020, allowing customers to complete marriage forms and pay for marriage licenses. Enacted at the beginning of the COVID-19 pandemic, this agile implementation ensured customers could become legally married while guaranteeing the safety of constituents and Clerk’s office employees alike throughout the process. It digitally delivers reference numbers and links to pay online after citizens submit the necessary forms. This quick pivot to an online platform for marriage licenses allowed the Clerk’s office to recover approximately 37% of the revenue it was projected to lose due to the reduction of in-person services from March to May 2020 because of COVID-19.
Online marriage licenses proved to be such a popular service that the Clerk’s office is continuing to provide the PayIt Express platform to process payments.
The Clerk of the Circuit Court & Comptroller also uses PayIt as the exclusive web solution to enable residents to pay criminal citations online, and to set up payment plans starting at $10 per month, in order to help keep citizens on the road and driving legally. This was particularly important to Palm Beach County officials, who acknowledge the importance of giving citizens options that work best for their individual situations. Prior to the partnership between Palm Beach County and PayIt, residents were not able to make digital payments for criminal fines.
“Our partnership with PayIt allows us to serve our customers in different ways, whether that is getting a marriage license without coming to the courthouse or paying a criminal traffic ticket on the PayIt ClerkPBC app. PayIt has been an outstanding partner for our office, and we look forward to continuing that relationship for years to come.”
– Joseph Abruzzo, Clerk of the Circuit Court & Comptroller for Palm Beach County
PayIt also powers the Clerk’s PayItClerkPBC mobile app, which offers additional features for customers, such as traffic tickets and court fee payments. PayItClerkPBC is available for both Apple and Android devices.
“Partnering with Clerk Abruzzo and his office to make PayItClerkPBC the most robust, convenient experience it can be for Palm Beach County residents is an honor for our team. Making government processes simpler and more efficient is essential for modern business, and we’re thrilled to partner with the Clerk’s office to further streamline their operations.”
– Jack Laskowitz, PayIt VP of Client Success
For the approximately 1.5 million people who call Palm Beach County home, the conveniences offered by leveraging technology are visible as tangible results. Moving more services online allows for flexibility in scheduling, saving constituents from taking time off work or away from family, as agencies like the Clerk’s office strive to take public service to new heights through the public-private partnership with entities including PayIt.
As the Clerk’s office continues to seek out new, innovative ways to cater to its customers, PayItClerkPBC recently won a 2022 Achievement Award from the National Association of Counties as a program that fosters and creates conditions to support community and economic development.
PayIt is proud to serve as Palm Beach County’s partner and provide world-class electronic payment solutions. Find out more about PayIt products and see what we can do for your organization.
PayIt is the leading SaaS provider of digital government services and payments. Through cloud-native technology, PayIt’s platform simplifies doing business with government agencies of any size by consolidating hundreds of services and payments into one connected experience for citizens. Within a 90-day launch period, PayIt delivers a platform that allows citizens to handle all of their essential government tasks (i.e. taxes, driving documents, permits, licenses, fines).
This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors:
- GovTech 100 (2017-2022)
- Fast Company Innovation in Design Award (2019)
- StateScoop 50 State IT Innovation of the Year (2019-2020)
- NASCIO State IT Recognition finalist (2020)
- LocalSmart Awards (2020)
- Smart 50 Award (2021)