Government Modernization

Illustration of a smartphone and a laptop displaying a cityscape, with text that reads: 'Do you need an app for that? Or is a website just right?'

Government Modernization Resident Experience

Is a mobile app or website better for government services?

BySam Leese April 16, 2025April 18, 2025

Illustration of three hands assembling blue puzzle pieces, one labeled 'AI', with accompanying text: 'Why AI alone isn’t a digital modernization strategy'.

Government Modernization

Get to the core of modernizing digital government services

ByLaura Bauer April 11, 2025April 18, 2025

Portrait of Theckla Spainhower, Government Relations Director, with the text “Solutions from someone who has been in your shoes.” The design features communication and government-themed icons on a yellow and blue background.

Government Modernization People of PayIt

A true partner understands the challenges you face

ByTheckla Spainhower April 1, 2025April 1, 2025

Illustration of a person using a smartphone with credit cards and a mobile payment screen, alongside the text 'Mobile wallets for government explained' on a green background with a cityscape silhouette.

Government Modernization Resident Experience

Mobile wallet wizards: Understanding Apple and Google Pay for government

BySam Leese March 26, 2025April 1, 2025

Illustration of a woman looking through binoculars, surrounded by abstract icons representing government, technology, and finance. The background features a government building, a gear icon, and dollar sign balloons. The text reads: 'A glimpse of our 2025 Digital Government Adoption Index.'

Government Modernization

Key takeaways from the 2025 Digital Government Adoption Index

ByLaura Bauer March 20, 2025April 1, 2025

Illustration of a woman using a desktop computer, with chat bubbles and a potted plant on the desk. The background features abstract design elements, and the text reads: 'A shift to digital-first, user-centric design.'

Driving Adoption Government Modernization Resident Experience

Government digital transformation 2.0: The future of resident services

ByLaura Bauer March 19, 2025April 1, 2025

Graphic with a blue background featuring white text that reads, 'Understanding eBilling, notifications, and bill reminders.' To the right, an illustration of a woman using a smartphone is shown, with a speech bubble behind her.

Government Modernization Resident Experience

eBilling done right: A guide for local governments

BySam Leese March 5, 2025April 2, 2025

Illustration with the text 'Fast tech, slow procurement' and 'James Gilligan, Proposal Manager.' The image shows a rocket with a snail on top, symbolizing slow movement, flying over a cityscape with clouds and motion lines in the background.

Government Modernization

Fast tech, slow procurement: Accelerating your software procurement

ByJames Gilligan March 5, 2025April 1, 2025

Graphic with navy text on a yellow background reading, '5 of our biggest takeaways from ICMA.' To the right, an illustrated man in a blue blazer and green shirt looks thoughtful, with a thought bubble containing icons and diagrams.

Cities and counties Government Modernization

ICMA recap: AI, resident engagement and talent retention are trending

ByTheckla Spainhower March 3, 2025April 1, 2025

Graphic with the text 'Digital government for equity and accessibility.' The image has a dark blue background and shows a person happily using a cell phone.

Driving Adoption Government Modernization Resident Experience

Creating digital government services for all

ByLaura Bauer February 27, 2025April 10, 2025