Author: Sam Leese

Illustration of a person in green overalls holding a magnifying glass in front of one eye, with blue dots in the background. Text reads: “What’s intelligent search, and how can agencies use it?

Government Modernization Resident Experience

Get to the right page, fast: Using AI to help residents find services

BySam Leese June 20, 2025June 20, 2025

Illustration of government building behind piles of paperwork and a 'Help!' sign, with flying sheets of paper. Text reads: 'Make government licensing easy for residents and staff.'

Government Modernization Resident Experience

How can state and local agencies simplify licensing fees and payments?

BySam Leese May 21, 2025May 21, 2025

Illustration of a smartphone and a laptop displaying a cityscape, with text that reads: 'Do you need an app for that? Or is a website just right?'

Government Modernization Resident Experience

Is a mobile app or website better for government services?

BySam Leese April 16, 2025May 16, 2025

Graphic with the text “Mobile wallets for government explained” on a green background. The illustration shows a smiling man holding a smartphone, with a mobile payment app and credit cards displayed next to him

Government Modernization Resident Experience

Mobile wallet wizards: Understanding Apple and Google Pay for government

BySam Leese March 26, 2025May 16, 2025

Graphic titled "Understanding eBilling, notifications, and bill reminders," featuring an illustration of a person looking at a smartphone with a message bubble in the background.

Government Modernization Resident Experience

eBilling done right: A guide for local governments

BySam Leese March 5, 2025April 23, 2025

Illustration with the text 'Set the tone with a great login experience' in bold, dark blue font on a yellow background. To the right, a digital tablet displays a login screen with username and password fields. Surrounding the tablet are security-related icons: a shield with a lock, a checkmark inside a green circle, a gear, and a heart inside a speech bubble, symbolizing security, usability, and positive user experience.

Driving Adoption Government Modernization Resident Experience

First impressions matter: Killer resident logins

BySam Leese February 6, 2025April 16, 2025

Illustration with the text 'What you need to know about payment APIs for government' alongside a person holding a magnifying glass, standing next to puzzle pieces and a checkmark.

Government Modernization

Looking for payment APIs? Here are your key requirements

BySam Leese January 15, 2025April 1, 2025

Graphic with the headline “How to help residents manage their finances” on a green background. The illustration shows a person sitting next to a large calendar and a document with a table and dollar signs

Resident Experience

How government agencies can help residents manage their finances

BySam Leese October 15, 2024April 28, 2025

Graphic image of a person using a mobile phone. The text on the image reads: How can a Conversational Workflow help my agency?

Government Modernization

Trustworthy chatbots for government. Too good to be true?

BySam Leese November 1, 2023April 29, 2025

Graphic image with a chart and text that reads: Everything your team needs. All in one place.

Government Modernization

The agency admin portal: Your accounting system’s genius sidekick

BySam Leese October 19, 2023April 29, 2025