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Author: Laura Bauer

  • Illustration of a hand snapping fingers in front of a laptop screen showing a chatbot icon and message interface. Text reads “Create a GPT for your agency” on a yellow background.
    Driving Adoption Government Modernization

    How to create a custom GPT for public-sector communications

    ByLaura Bauer August 27, 2025August 29, 2025
  • Illustration with the text “Most states lack a mature feedback loop.” Includes a curved green arrow symbolizing a loop and two user review cards set against a government building backdrop
    Government Modernization Resident Experience

    Only 15% of states fully integrate resident feedback into service improvements

    ByLaura Bauer August 6, 2025
  • Illustration of a woman drinking coffee while using a laptop, with text that reads 'Resident adoption is the true test of digital government services' and interface options like AutoPay and eBilling.
    Driving Adoption Resident Experience

    Government services are online. Why does engagement lag?

    ByLaura Bauer July 25, 2025July 25, 2025
  • Illustration of a clock surrounded by dollar and gear icons, with the text 'Practical tech solutions that can save staff hours' and raised hands celebrating below.
    Government Modernization

    Modernizing mundane tasks: 5 time-saving tools for government employees

    ByLaura Bauer July 18, 2025July 18, 2025
  • Illustration of three hands assembling four puzzle pieces, one labeled 'AI', alongside the text 'Internal shifts to support AI success'.
    Government Modernization

    Generative AI moves to production in state and local government

    ByLaura Bauer July 11, 2025
  • Illustration of a human and a robot on opposite sides of a balance scale. Text reads “Balancing AI capabilities and human judgment.”
    Government Modernization

    What AI can’t do: The case for human-led digital government

    ByLaura Bauer July 1, 2025July 1, 2025
  • Illustration of a professional in a shirt and tie writing at a desk with a laptop, notebook, coffee cup, and plant. Decorative lines and shapes surround the scene. Text reads: “Modernizing workforce skills in government.”
    Government Modernization

    Equipping public servants for the AI era: Upskilling staff with targeted training

    ByLaura Bauer June 13, 2025June 20, 2025
  • Illustration of a computer screen with a rising graph line and user avatars above it. Social media icons for Facebook, Instagram, and YouTube appear on the right. Text reads: 'Grow participation one post at a time.'
    Outdoors

    Social media strategies for R3: Best practices for state fish and wildlife agencies

    ByLaura Bauer May 28, 2025May 28, 2025
  • Illustration showing a government building above a balance scale. One side holds icons for security and identity, the other for cloud and AI. Text reads: 'Top priorities for government CIOs in 2025.'
    Government Modernization

    The CIO’s evolving priorities: What’s changed and what to expect in the future

    ByLaura Bauer May 14, 2025May 16, 2025
  • Graphic with the text “A glimpse of our 2025 Digital Government Adoption Index” on a bright blue background. The illustration features a woman looking through binoculars toward symbolic elements like dollar sign leaves, a heart icon, gears, and a government building, representing future trends in digital government services.
    Government Modernization

    Are government service payment solutions getting more efficient?

    ByLaura Bauer May 13, 2025May 16, 2025

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