Author: Laura Bauer

Illustration of a woman drinking coffee while using a laptop, with text that reads 'Resident adoption is the true test of digital government services' and interface options like AutoPay and eBilling.

Driving Adoption Resident Experience

Government services are online. Why does engagement lag?

ByLaura Bauer July 25, 2025July 25, 2025

Illustration of a clock surrounded by dollar and gear icons, with the text 'Practical tech solutions that can save staff hours' and raised hands celebrating below.

Government Modernization

Modernizing mundane tasks: 5 time-saving tools for government employees

ByLaura Bauer July 18, 2025July 18, 2025

Illustration of three hands assembling four puzzle pieces, one labeled 'AI', alongside the text 'Internal shifts to support AI success'.

Government Modernization

Generative AI moves to production in state and local government

ByLaura Bauer July 11, 2025

Illustration of a human and a robot on opposite sides of a balance scale. Text reads “Balancing AI capabilities and human judgment.”

Government Modernization

What AI can’t do: The case for human-led digital government

ByLaura Bauer July 1, 2025July 1, 2025

Illustration of a professional in a shirt and tie writing at a desk with a laptop, notebook, coffee cup, and plant. Decorative lines and shapes surround the scene. Text reads: “Modernizing workforce skills in government.”

Government Modernization

Equipping public servants for the AI era: Upskilling staff with targeted training

ByLaura Bauer June 13, 2025June 20, 2025

Illustration of a computer screen with a rising graph line and user avatars above it. Social media icons for Facebook, Instagram, and YouTube appear on the right. Text reads: 'Grow participation one post at a time.'

Outdoors

Social media strategies for R3: Best practices for state fish and wildlife agencies

ByLaura Bauer May 28, 2025May 28, 2025

Illustration showing a government building above a balance scale. One side holds icons for security and identity, the other for cloud and AI. Text reads: 'Top priorities for government CIOs in 2025.'

Government Modernization

The CIO’s evolving priorities: What’s changed and what to expect in the future

ByLaura Bauer May 14, 2025May 16, 2025

Graphic with the text “A glimpse of our 2025 Digital Government Adoption Index” on a bright blue background. The illustration features a woman looking through binoculars toward symbolic elements like dollar sign leaves, a heart icon, gears, and a government building, representing future trends in digital government services.

Government Modernization

Are government service payment solutions getting more efficient?

ByLaura Bauer May 13, 2025May 16, 2025

Graphic image with the text 'Honoring public servants: What we’ve learned from our clients.' Includes icons in speech bubbles representing education, justice, finance, and healthcare, surrounded by a laurel wreath on a blue background.

Government Modernization

Celebrating civil servants for Public Service Recognition Week

ByLaura Bauer May 5, 2025July 1, 2025

Illustration with the text 'Expert advice from state and local technology leaders.' Features two illustrated people standing together and a vertical bar chart increasing in height from left to right on a dark blue background.

Driving Adoption Government Modernization

7 expert tips for government digital transformation | Lessons from top CIOs

ByLaura Bauer April 30, 2025May 16, 2025