Author: Laura Bauer

Graphic image with the text 'Honoring public servants: What we’ve learned from our clients.' Includes icons in speech bubbles representing education, justice, finance, and healthcare, surrounded by a laurel wreath on a blue background.

Government Modernization

Celebrating civil servants for Public Service Recognition Week

ByLaura Bauer May 5, 2025May 2, 2025

Illustration with the text 'Expert advice from state and local technology leaders.' Features two illustrated people standing together and a vertical bar chart increasing in height from left to right on a dark blue background.

Driving Adoption Government Modernization

7 expert tips for government digital transformation | Lessons from top CIOs

ByLaura Bauer April 30, 2025April 30, 2025

Illustration of a smartphone displaying a chatbot with a robot icon, next to a magnifying glass focused on a government building with a flag. Text reads: 'How AI is being used by state and local governments.'

Cities and counties Government Modernization Resident Experience

How is AI being used in state and local governments right now?

ByLaura Bauer April 24, 2025May 2, 2025

Illustration of a woman holding a smartphone displaying a checkmark and barcode. Text reads: 'Putting government services at residents’ fingertips.'

Government Modernization Resident Experience

Transforming public services: How resident engagement platforms improve trust and efficiency

ByLaura Bauer April 22, 2025April 22, 2025

Graphic with the text “Why AI alone isn’t a digital modernization strategy” on a light purple background. The illustration shows three hands working together to fit blue puzzle pieces, one labeled “AI,” symbolizing that AI is just one part of a larger, integrated digital strategy.

Government Modernization

Get to the core of modernizing digital government services

ByLaura Bauer April 11, 2025April 28, 2025

Graphic with the text “A glimpse of our 2025 Digital Government Adoption Index” on a bright blue background. The illustration features a woman looking through binoculars toward symbolic elements like dollar sign leaves, a heart icon, gears, and a government building, representing future trends in digital government services.

Government Modernization

Key takeaways from the 2025 Digital Government Adoption Index

ByLaura Bauer March 20, 2025April 28, 2025

Graphic titled "A shift to digital-first, user-centric design," featuring an illustration of a person working at a computer with chat bubbles and decorative elements around.

Driving Adoption Government Modernization Resident Experience

Government digital transformation 2.0: The future of resident services

ByLaura Bauer March 19, 2025April 23, 2025

Graphic with the text “Digital government for equity and accessibility” on a dark blue background. The illustration shows a person holding a tablet emerging from a digital interface with a heart icon

Driving Adoption Government Modernization Resident Experience

Creating digital government services for all

ByLaura Bauer February 27, 2025April 28, 2025

Graphic titled "Chatbots, ChatGPT Gov, and more — the latest on AI," featuring illustrations of a chatbot, speech bubbles, icons, and a laptop screen.

Government Modernization

OpenAI introduces ChatGPT Gov (and other AI news)

ByLaura Bauer February 12, 2025April 23, 2025

Illustration of a person in a suit with a thoughtful expression, surrounded by icons representing coding, security, and digital tools. The text reads, 'Could low-code software be your solution?' in bold blue font on a light blue background.

Government Modernization

How low-code technology improves digital government services

ByLaura Bauer February 3, 2025April 9, 2025