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Author: Laura Bauer

  • Illustration of a woman walking on a tightrope between a human hand and a robotic hand, symbolizing trust between people and technology. The background shows a government building and cityscape. Text on the left reads: “Bridging the gap between government AI use and resident adoption.”
    Driving Adoption Government Modernization Resident Experience

    How to deploy government AI and keep resident trust

    ByLaura Bauer September 23, 2025September 23, 2025
  • Illustration of a hand holding a smartphone with digital payment cards and a green “PAY” button on screen. Text on the left reads “Moving to digital government payment solutions,” with a government building silhouette in the background.
    Government Modernization

    Digital transformation in government payment processing

    ByLaura Bauer September 10, 2025September 10, 2025
  • Illustration of a hand snapping fingers in front of a laptop screen showing a chatbot icon and message interface. Text reads “Create a GPT for your agency” on a yellow background.
    Driving Adoption Government Modernization

    Create a custom GPT for government agency staff

    ByLaura Bauer August 27, 2025September 9, 2025
  • Illustration with the text “Most states lack a mature feedback loop.” Includes a curved green arrow symbolizing a loop and two user review cards set against a government building backdrop
    Government Modernization Resident Experience

    Only 15% of states have an integrated resident feedback loop

    ByLaura Bauer August 6, 2025September 10, 2025
  • Illustration of a woman drinking coffee while using a laptop, with text that reads 'Resident adoption is the true test of digital government services' and interface options like AutoPay and eBilling.
    Driving Adoption Resident Experience

    Is resident experience driving adoption?

    ByLaura Bauer July 25, 2025September 18, 2025
  • Illustration of a clock surrounded by dollar and gear icons, with the text 'Practical tech solutions that can save staff hours' and raised hands celebrating below.
    Government Modernization

    Digital transformation in the public sector: 5 time-saving tools

    ByLaura Bauer July 18, 2025September 18, 2025
  • Illustration of three hands assembling four puzzle pieces, one labeled 'AI', alongside the text 'Internal shifts to support AI success'.
    Government Modernization

    Generative AI in government moves to production

    ByLaura Bauer July 11, 2025September 18, 2025
  • Illustration of a human and a robot on opposite sides of a balance scale. Text reads “Balancing AI capabilities and human judgment.”
    Government Modernization

    What AI can’t do: Human-led digital government transformation

    ByLaura Bauer July 1, 2025September 18, 2025
  • Illustration of a professional in a shirt and tie writing at a desk with a laptop, notebook, coffee cup, and plant. Decorative lines and shapes surround the scene. Text reads: “Modernizing workforce skills in government.”
    Government Modernization

    Equipping public servants for the AI era: Upskilling staff with targeted training

    ByLaura Bauer June 13, 2025June 20, 2025
  • Illustration of a computer screen with a rising graph line and user avatars above it. Social media icons for Facebook, Instagram, and YouTube appear on the right. Text reads: 'Grow participation one post at a time.'
    Outdoors

    Social media strategies for R3: Best practices for state fish and wildlife agencies

    ByLaura Bauer May 28, 2025May 28, 2025

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