Our Story

Smarter for
government.
Easier for everyone.

Helping government agencies simplify
the way they serve their communities since 2013.

It all started with a frustrating trip to the DMV.

It was 2013 when Founder and CEO John Thomson got a postcard reminding him to renew his vehicle registration. He followed the instructions and went to the web address written on the postcard:
state.gov/awful-90s-web-experience (At least that’s how he remembers it.)

John punched in his information, but the system couldn’t find him.

All he wanted to do was pay the fee and get his sticker. But now he found himself getting into his soon-to-be-unregistered car to drive across town to the DMV. Waiting in line, John had a realization that would soon lead to PayIt’s founding: It shouldn’t be like this.

10 years later, PayIt makes that smarter, more modern experience available to over 100 million residents across North America.

While those residents enjoy more convenience, agencies using PayIt are saving time, cutting costs, and collecting more revenue, faster. Now when John needs to renew his registration, he does it quickly and painlessly from the comfort of his own home, thanks to PayIt.

Interactions between government agencies and their residents should be:

INTUITIVE

MODERN

convenient

connected

secure

INTUITIVE

MODERN

convenient

connected

SECURE

3 ways PayIt stands out

Our team helps drive adoption

Unlike most vendors, PayIt takes an active role in driving resident adoption.

With PayIt, you’ll have your own Resident Communications and Customer Success teams helping you spread the word, from planning your outreach strategy to designing bill inserts and social media ads.

Infographic that shows a development process. The steps include ideate, prototype, test, empathize, define. Arrows connect each step in a circle, indicating that the process is continuous.

Our team puts user experience first

The best way to ensure long-term resident adoption? Prioritize the user experience.

That’s why our teams build with human-centered design principles: so your residents adopt PayIt as their go-to way of doing business with your agency.

Our support team is in house, not offshore

Unlike vendors that farm their support out to offshore call centers, 100% of our support teams are PayIt employees working in North
America.

That means you won’t have to deal with communication barriers or under-trained representatives.