Take the abstraction out of court modernization. This webinar features industry leaders discussing their hands-on experience and results from real-world applications. 

We explored how digital transformation is improving efficiency, reducing workloads, and making the court system more accessible for residents. 

Featuring:  

• Shannon Ramsey-Chessman, Chief Deputy Clerk and Chief of Staff, Palm Beach County, Florida
• Mike Hammond, Clerk of Court, Knox County, Tennessee
• Jean Nobile, Senior Vice President, Operations, PayIt

This discussion sheds light on the power of digital payments and self-service options in transforming the way courts operate.

A strong case for digital payments and payment plans

Traditionally, courts have relied on in-person visits and paper-based transactions for payments. However, as Shannon Ramsey-Chessman pointed out, “A lot of our returning residents are not comfortable coming into the judicial center.” Digital solutions empower residents to stay compliant with fines, fees, and payment plans without the need for physical visits.

Shannon added that payment plans reduced non-compliance for driver’s licenses. Their approach ensures that residents can avoid suspension as long as they remain on a payment plan (even for as little as $1 a month).

Mike Hammond agreed with Shannon that digital payments make financial obligations a little easier for residents: By integrating automated payment plans and real-time data updates, over 3,000 people in Knox County have had their driver’s licenses reinstated, successfully reducing driver’s license suspensions due to non-payment. Their courts now use digital payment plans to help individuals resolve outstanding fees conveniently, avoiding unnecessary legal consequences.

Self-service tools save time and money (for residents and staff)

Hammond echoed similar success in reducing foot traffic. Residents don’t have to take time off work or find child care. “Don’t stand in line when you can pay online” has become the county’s new mantra, significantly cutting down on manual processing and customer service inquiries.

Knox County’s experience showcases how self-service tools, such as automated notifications, online plea submissions, and digital workflows, can transform court operations. Since implementing PayIt’s digital payment solution, they have processed over 26,000 transactions worth $4.6 million in just one year — with 99% of payments completed without requiring customer support.

Digital solutions enhance court efficiency 

One of the key takeaways from the webinar was how real-time integrations between case management systems and payment platforms eliminate delays, ensuring payments are processed immediately. Palm Beach County, for example, has reduced staff time spent on processing checks and handling inquiries. Their online transaction volume has increased by nearly 30%.

Lessons learned: Advice for courts considering digital transformation

Our panelists shared key lessons for courts looking to embark on a similar journey:

• Start with the problem, not the solution: 

Understand your process and drive the bus. Don’t just buy technology for the sake of it.

Shannon Ramsey-Chessman

• Choose a partner who listens: Both Palm Beach and Knox County emphasized that PayIt’s approach to listening and customizing solutions to fit court needs was a key differentiator.
• Think beyond payments: While digitizing payments is crucial, integrating online plea submissions, compliance tracking, and automated notifications can further enhance court operations.
• Act now: As Hammond put it, “I wish I had done this sooner.” Digital payments have benefits that go beyond convenience. They improve compliance, increase revenue collection, and reduce administrative burdens.

The future of court modernization

If your court is still relying on manual processes, now is the time to consider digital solutions. As our panelists have shown, modernizing courts isn’t just about efficiency; it’s about empowering residents, reducing burdens on court staff, and improving access to justice.

To learn more about how digital transformation can benefit your court, watch the full webinar archive here.