2024 Top Digital Government Service Delivery Trends

Over the last decade, state and local governments have increasingly turned to digital channels to enhance service delivery, a trend dramatically accelerated by the pandemic. Yet, despite these efforts, the full potential of digital government remains untapped. Many residents continue to encounter underwhelming online experiences, leading to tepid adoption rates and unfulfilled expectations.

Join us for this webinar where we unveil the results of a comprehensive North American survey involving over 600 agency leaders and government IT professionals, alongside 2,000 consumers from the US and Canada. Discover key insights into the challenges digital government agencies face in providing seamless CX 2.0 experiences, learn about the evolving expectations of residents, and explore the strategies that are setting the stage for a new era in public service.

Additionally, we are pleased to feature guest speakers from the City of St. Louis’ tax assessor’s office. These speakers will offer a unique city perspective on our survey findings and discuss real-world applications and validations of these insights.