The City of St. Louis license collector’s office expands its digital footprint
- Success Story
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- Video
Any person who owns or engages in a business, vocation, or trade in the City of St. Louis is required to have a business license — and now (for the first time in the history of the license collector’s office) people can apply for and renew business licenses online.
Solutions deployed
Making business licenses easier to manage — all online
The license collector’s office distributes business licenses in accordance with both state statutes and city ordinances.
“Our mission is very simple: to keep businesses in business,” said Mavis Thompson, License collector for the City of St. Louis.
To accomplish this, the license collector’s office decided they needed to provide business owners with a way to apply for, renew, and pay for business licenses online. They’ve delivered on that goal with payitSt.Louis, providing a digital one-stop-shop for businesses that have to deal with other government entities in city hall, with expanded options for payment methods.
Moving business license applications and renewals online makes the process easier for business owners to complete (and removes the need for manual paperwork, stamps, and mailing). Plus, residents get access to 24/7 support.
Better for business owners, more efficient for the license collector’s office
The online portal not only makes managing business licenses easier for residents but also enhances the staff’s ability to reconcile accounts, make timely distributions, and consolidate payments from other city departments.
Game-changer y’all. Game changer.
By partnering with PayIt, the City of St. Louis’ license collector’s office has increased revenue by 53% and transactions have increased by 36%. Just partway through 2024, the collection amount is already trending higher than all of 2023.
A collaborative relationship from day one
Staff from the license collector’s office meet with the PayIt team once a week to discuss future goals and ideas — collaborating to reach the ultimate goal of enhancing the taxpayer experience.
“Working with the PayIt team has been a wonderful experience. I would recommend PayIt to all entities looking to enhance their online presence — especially with their reconciliations and distribution of funds.” – Mavis Thompson, License collector for the City of St. Louis
