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Separate the Back End From the Front End to Deliver Great Customer Experience
Modernization allows governments to upgrade IT infrastructure and enhance the customer experience, but too often agencies can’t move quickly because they remain handcuffed to dated technology.
Separating the customer experience from the back-office system solves this problem.
It enables agencies to enhance the digital experience for their customers without having to modernize backend technology first. When agencies don’t let the back end hold them back, they can fearlessly drive customer digital engagement at a much faster pace than they imagined.
Modernizing the front end with a customer-focused digital government and payments platform can: