Scoop News Group Interview: Reducing CX Friction at Public Sector Agencies

Government leaders are shifting their approach to digital transformation to evaluate the complete experience from the end-user perspective. In this interview, Jim Weaver and Katie Beth DeSchepper share their expertise on critical technology trends and best practices for implementing digital engagement solutions at the state and local levels.

Webinar attendees will learn:

Emphasizing the user experience

Designing online experiences with accessibility front-and-center

Considerations for evaluating technology partners