- Success Story
Kansas leads the way with an agency-agnostic digital solution
Solutions deployed
Technology is breaking down silos in Kansas
Like many states, Kansas residents had no clear distinction between city, county, or state-level services — residents just wanted to complete their transaction quickly and easily. In 2016, Kansas set out to combine services across multiple levels of government into a single, end-to-end experience for its residents. Kansas wanted the solution to be both government- and agency-level agnostic for residents to interact with the state.
One step toward this goal, initiated by Former State CIO Lee Allen, was partnering with PayIt in 2018. The state’s platform, iKan, allows residents to:
- Renew their driver’s licenses
- Renew vehicle registrations
- Order birth, death, and marriage certificates
- Purchase yearly park passes
- Pay for real estate property taxes
With a web experience, mobile-web experience, and native Apple and Android applications available, all of this can be done on the resident’s preferred device. iKan provides Kansas with a native GovCloud application, cross-agency integration, and the ability for any level of government to live within the web or mobile app solution.
More than ‘one and done’ payment forms
What sets iKan apart from other digital government services is that it’s not just a payment platform. Customer satisfaction was identified as one of the highest priorities, and iKan has been able to provide a full, end-to-end experience for every user.
- Residents can create a single, secure profile that combines and stores all their payment, profile, and transaction information in one place.
- Users can set up alerts and keep track of upcoming renewal dates.
- iKan also allows Kansans to hold valid, digital versions of vehicle registrations that can be accessed right from their phones.
Since the launch of iKan in 2018, there has been a positive shift in public perception.
iKan results…
Multiple digital services are unified in the cloud
Since Kansas’ successful transition from mainframe-based technologies to more modern systems, iKan has continued to expand and meet its original goal of offering services across government agencies in a single digital solution.
Counties: Many Kansas counties have added real estate property tax payments to iKan services.
Kansas Department of Revenue (KDOR): Kansans can renew driver’s licenses, vehicle registrations, and request address changes online or with the iKan mobile app.
Kansas Department of Health and Environment (KDHE): Residents can order copies of vital records, including birth and marriage certificates.
And, customers can store and manage their receipts and documents in a single digital government profile — truly an always-on, user-centric digital government.
Offering both state and local services on iKan has resulted in consistent user adoption and revenue collection growth every year. Each service we add enriches users’ experience while expanding our reach to new users. We couldn’t do this without PayIt’s partnership and deep commitment to our residents.
The ease of use has significantly improved how residents interact with the agency, leading to a better internal environment. Kansas department staff stated that in prior years, customers would often fall asleep waiting for service, and that certainly doesn’t happen anymore. The reduced public wait times and lower daily visitor numbers have allowed staff time to breathe — and give their time and energy to more impactful projects and services.
Progress is easier with the right partners
Whether chatting with county treasurers or hearing from the general public, agency staff are always on the lookout for new projects to improve their community. “PayIt is always very willing and eager to pitch in. They know the business, they’re going to help, and you’re going to come out with a good product,” adds Deann Williams, Director of Vehicles, KS Division of Vehicles. Kansas is a great example of what can be achieved when a vendor leads with a partnership-driven approach.
PayIt has been an incredible partner, and I’m very thankful for all of their work. When I first got to the Department of Revenue, I wasn’t sure how this relationship would work, but PayIt has proven to be as committed to our residents as we are, and iKan has been an invaluable communications tool for us.
Digital services for everyone, all in one place
Kansas has prioritized resident safety and well-being as the top drivers of decisions made around government services and operations. iKan allows city, county, and state agencies across Kansas to significantly reduce the need for in-office visits, rely less on manual processes, and safely serve residents.
iKan enables Kansas to push the envelope in terms of functionality for residents and allows the state to respond to the ever-changing landscape of today’s society. This means meeting residents where they are and providing a full, end-to-end experience for every user.
