- On-demand Webinar
From Hype to How: A Practical Playbook for AI in Government
As digital services become table stakes, state and local leaders are turning to AI to boost efficiency and improve resident experience. But with use cases everywhere, from service portals and contact centers to back-office operations, where do you start, and how do you bring employees, residents, and policymakers along?
In this practical webinar, PayIt and public sector peers share field-tested frameworks to help you prioritize the right AI pilots, build trust and transparency into every step, and scale what works — securely and responsibly.
You’ll leave with a pragmatic checklist and real-world lessons you can apply immediately to move from AI hype to measurable outcomes centered on resident experience and trust.
You’ll learn how to:
Prioritize AI programs by impact, feasibility, and risk
Stand up a test-pilot-deploy roadmap with clear guardrails
Pair AI initiatives with proactive communication and trust-building strategies
Drive agency-wide alignment on trust, transparency, and innovation
Lead change management so wins stick and scale
Speakers:
- Caroline Boyd [moderator], Principal, Government Programs, MeriTalk
- Adam Christensen, Senior Vice President, Product, PayIt
- Christian Napier, Director of Artificial Intelligence, Utah Division of Technology Services
