- Success Story
Florida Highway Safety Motor Vehicles Digital Transformation
The need for automation
The State of Florida and the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) partnered with PayIt on an innovative, digital reimagining of how residents interact with local driver license and motor vehicle service centers. Launched in 2017, myFlorida allows residents to search for their vehicles or vessels and renew up to five registrations at once. Typically, this would require several visits to a local service center, submitting each payment individually or mailing multiple checks. These options are not just taxing on the resident, but require manual processes by FLHSMV staff members.
Motor vehicle services in the palm of every Floridian’s hand
With the myFlorida app, users can also remedy vehicle registration holds, store digital documents, manage receipts and set up due date alerts to keep track of upcoming vehicle or vessel renewals. All of this can be done right from the palm of a resident’s hand—with native Apple and Android apps available.
MyFlorida is a safe, contactless option for residents to interact with FLHSMV services, without the need to visit an office. MyFlorida saw an increase of over 200% in both digital revenue collection and application usage from 2018 to 2021, as residents sought a digital way to renew their registrations.
The FLHSMV makes their vision very clear: A Safer Florida.
This means proactively protecting roadways, enhancing online services for motorists and improving customer service.
With MyFlorida, residents can:
Renew vehicle and vessel registration
Order duplicate registration copies
Renew up to five registrations at once
Store digital receipts and documents
Set due date reminders and notifications