- Reports and White Papers
2024 Consumer Digital Government Adoption Index
This report examines the key trends driving the evolution of government technology.
Explore the current state of government technology — specifically, how consumers are using digital services (and how they feel about them).
Learn about the four main insights:
80% online adoption could be possible for some communities
Customer expectations are higher than ever
Digital adoption hinges on security and privacy
Generational differences might surprise you
PLUS: How do consumers feel about AI in digital government services?
