Reports and White Papers

Cover of a white paper titled 'Building Smarter Governments: The Power of API Integrations in Digital Service Delivery'. The cover features abstract illustrations of two people fitting puzzle pieces together with geometric patterns and a stylized government building in the background.

Building Smarter Governments: The Power of API Integrations in Digital Service Delivery

Building Smarter Governments: The Power of API Integrations in Digital Service Delivery Government agencies face numerous challenges with digital service delivery: security, data silos, tight budgets, customer experience expectations, and highly customized, outdated legacy systems that are huge lifts to move. API integrations give governments the ability to modernize more efficiently — without sacrificing security….

Modernizing government services for today’s resident expectations

Modernizing government services for today’s resident expectations

Modernizing government services for today’s resident expectations Most agencies are eager to transform their resident-facing customer experience – but you might wonder if you have to wait until your back-end system is modernized to tackle the front end. The good news is that you can separate the two, improving resident services quickly while you tackle…