Are Local Governments Ready for AI, or Is AI Ready for Them? Artificial intelligence is poised to transform local governments, offering new ways to deliver services and engage with residents. But as this technology evolves, important questions remain: Are governments prepared to adopt AI responsibly, and is AI ready to support both resident-facing applications and…
Go big or go home: Driving digital adoption of government services We are all in and betting big on digital-first customer experience! What would it look like if digital became the default way for residents to access services and make payments? How would that impact your operating efficiency and customer satisfaction? Getting the majority of…
Show me the money: Best practices to collect more revenue faster Collecting more revenue faster is critical for government agencies faced with budget and staffing constraints. Digital payments improve time to revenue and reduce delinquency while also improving cash flow visibility. But this is just the beginning. As real-time processing, data optimization, analytics, and expanding…
Flipping the script on government procurement for better outcomes Technology changes fast. So why do so many government agencies still procure software the same way they did in the mainframe era? Old-school prescriptive procurements create barriers to innovative solutions and slow time to market. But challenge-based procurement takes a new approach — presenting possible issues…
Slow-mo no more: Accelerating digital service delivery for state and local government Governments today are increasingly faster at delivering services, responding to disruptions, and reacting to resident feedback. Government agencies are leveraging newer technologies like artificial intelligence to simplify processes, enhance efficiency, and improve resident experiences. Government leaders are reimagining processes to eliminate redundancies and…
Champions of transformation: Expert advice from state and local technology leaders State and local government technology leaders have a lot on their plates. Shifting to the cloud, addressing cybersecurity threats, contending with AI, and attracting top-notch talent are just some of the challenges technology leaders face. Join us at the roundtable: Several of the most…
Customer Experience 2.0: Understanding the future of digital government While today most state and local government agencies offer at least some digital services and online payments, not everyone has seen the business impact of these investments. Siloed digital solutions, lackluster resident adoption, and continued support call volume have prevented government agencies from achieving the resident…
Maximizing Digital Dividends: Transforming Agency Operations & Resident Satisfaction Public sector leaders are under increasing pressure to modernize services to meet resident expectations and become more operationally efficient. The 2025 Digital Government Adoption Index reveals how digital transformation is reshaping government services —leading to faster transactions, increased trust, and streamlined internal operations. Join us for an exclusive…
The CIO’s Evolving Priorities: What Changed and What to Expect in 2025 NASCIO’s 2025 CIO priorities are out, and comparing them to the 2023 and 2024 lists reveals key patterns and emerging trends that can help forecast what’s next for state technology leadership. In this webinar, we will explore how NASCIO’s focus areas have evolved,…
on-demand webinar State CIO Priorities: Digital Government, AI/ML, and More Watch Now: State CIO Priorities – Digital Government, AI/ML, and More Dive into an enlightening round table discussion on the future of state and local government digital services. Our expert panel, featuring state CIOs and industry leaders, will explore the key priorities and challenges in…
