PayIt launches digital cash payment feature for state and local government agencies

Government agencies can continue to achieve efficiency gains from digital service delivery while expanding access for all residents

Kansas City, Missouri, September 6, 2023 – PayIt, the leader in digital customer experience solutions with integrated payments for state, local, and provincial governments, has launched a new service enabling residents to pay bills using cash without visiting a government office. The new offering brings the convenience of online bill payment to serve users who need or prefer to use cash for payment — closing an important equity gap in digital government. The County of Cabarrus, North Carolina is the first agency to deploy the new feature to residents.

Residents will use the online service to generate a unique barcode, and then pay bills, fines, and fees using cash at a network of more than 70,000 retail store locations. This addition of cash payments with PayIt’s omnichannel solutions, including IVR and POS, ensures a comprehensive yet flexible payment experience for both customers and agencies. 

“PayIt’s new retail cash payments solution bridges the gap between online and in-person payments,” said Adam Christensen, Senior Vice President of Product at PayIt. “We’re committed to enabling convenient payments for all users while enabling government agencies to become more efficient, and this is just one of the many ways we’re achieving these goals.”

“Providing our residents greater convenience and accessibility is a priority, and is a core driver behind why we partnered with PayIt and launched myCabCo,” said David Thrift, Tax Administrator at Cabarrus County. “By adopting the new cash solution into myCabCo, we are offering another choice to our residents while reducing the strain walk-ins or mail-in payments can take on our agency’s resources. We are confident this new solution will be a win for everyone.”

The cash payment feature enables the 63 million unbanked or underbanked Americans by offering them an equally convenient means of transacting with government agencies. Residents who choose to pay with cash retain the benefits of an online experience, including access to transaction history and a GovWalletTM to store receipts and documents and manage bill reminders and notifications. 

PayIt’s cash solution helps reduce foot traffic in agency offices and expands convenience for end users. Residents can pay at retail locations with expanded hours of operation, such as Walmart and CVS. This expanded accessibility not only spreads foot traffic to different locations but also allows agency staff to focus on essential tasks and continue delivering top-notch service.

PayIt’s cash solution furthers the company’s commitment to delivering innovative and inclusive payment options to government agencies and their constituents. Learn more about PayIt’s customer experience and payments platform by visiting


About PayIt

PayIt is the solution state and local government agencies use to take the friction out of resident transactions. Our composable customer experience platform enables agencies to collect revenue faster, improve efficiency and sustainability, and give people the smooth digital experience they have come to expect online. PayIt integrates into any back-office system, launches in about 90 days, and provides residents with a single GovWallet™ to store digital licenses and registrations, transaction history, receipts, and payment methods for multiple agencies. Serving more than 100 million residents in North America, we have received awards from Fast Company, StateScoop, and have been listed in the GovTech 100 for seven years and counting.

PayIt: Smarter for government. Easier for everyone.

Media Inquiries:
Cara Schwartzkopf

Marketing Communications Manager


[email protected]

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