From Hype to How: A Practical Playbook for AI in Government As digital services become table stakes, state and local leaders are turning to AI to boost efficiency and improve resident experience. But with use cases everywhere, from service portals and contact centers to back-office operations, where do you start, and how do you bring…
How the Trust Gap Could Affect AI Modernization and What Leaders Should Do About It AI is already accelerating the modernization of state and local governments, promising increased efficiency in government operations. As adoption grows, one risk remains often overlooked: trust. How can agencies deploy AI in ways that build confidence among residents and staff?…
Proven Resident Communication Strategies for State and Local Agencies Residents donât speak bureaucrat. And when your agency does, you risk losing trust, engagement, and adoption of your digital government services. Letâs show you how to reach residents more effectively. This webinar features Joshua Robertson, Director of Sustainability & Citizen Services, City of Fort Smith, Arkansas,…
PayIt GovLab Smarter government starts here Across finance, IT, and resident services, leaders face pressure to modernize, boost adoption, and do more with less. PayIt GovLab offers on-demand sessions where experts share strategies to reimagine how government serves. Watch on your schedule. Learn from your peers. Put ideas into action. Revenue and Operations Sessions See…
Cybersecurity and Artificial Intelligence: Cornerstones of Digital Citizen Service In 2025, state CIOs are driving digital service transformation by integrating cybersecurity, AI, and cloud infrastructure. But limited budgets, data quality concerns, and workforce gaps pose major hurdles. Join MeriTalkâs State Tech Vision Roundtable as CIOs and industry leaders discuss practical strategies for advancing modernization efforts….
Delivering Modernized Payment and Account Services for Residents StateScoop and PayIt join Santi Garces, the Chief Information Officer for the City of Boston, to discuss the challenges that come with fragmented payment and account management systems. They discuss common problems with digital government services â and offer solutions. Based on real-world experience, this webinar showcases…
The Efficiency Playbook: Practical Strategies that Actually Work Efficiency is the name of the game in government operations. Every day, government leaders face mounting pressure to serve people faster and more effectively â all while your budget stays flat or shrinks. But which areas should you tackle first, and which technologies have the most potential…
Beyond the Buzz: Realizing AIâs Potential in Local Government Artificial intelligence is transforming every sector, and government is no exception. The challenge? Striking the right balance between innovation, public trust, and delivering tangible benefits to residents. Join Adam Christensen and Mike Gutierrez from the PayIt team as they cut through the hype to reveal practical,…
Are Local Governments Ready for AI, or Is AI Ready for Them? Artificial intelligence is poised to transform local governments, offering new ways to deliver services and engage with residents. But as this technology evolves, important questions remain: Are governments prepared to adopt AI responsibly, and is AI ready to support both resident-facing applications and…
Go big or go home: Driving digital adoption of government services We are all in and betting big on digital-first customer experience! What would it look like if digital became the default way for residents to access services and make payments? How would that impact your operating efficiency and customer satisfaction? Getting the majority of…
