Our Story
Smarter for
government.
Easier for everyone.
Helping government agencies simplify
the way they serve their communities since 2013.
It all started with a frustrating trip to the DMV.
It was 2013 when Founder and CEO John Thomson got a postcard reminding him to renew his vehicle registration. He followed the instructions and went to the web address written on the postcard:
state.gov/awful-90s-web-experience (At least that’s how he remembers it.)
John punched in his information, but the system couldn’t find him.
All he wanted to do was pay the fee and get his sticker. But now he found himself getting into his soon-to-be-unregistered car to drive across town to the DMV. Waiting in line, John had a realization that would soon lead to PayIt’s founding: It shouldn’t be like this.
10 years later, PayIt makes that smarter, more modern experience available to over 100 million residents across North America.
While those residents enjoy more convenience, agencies using PayIt are saving time, cutting costs, and collecting more revenue, faster. Now when John needs to renew his registration, he does it quickly and painlessly from the comfort of his own home, thanks to PayIt.
Interactions between government agencies and their residents should be:
INTUITIVE
MODERN
convenient
connected
secure
INTUITIVE
MODERN
convenient
connected
SECURE
3 ways PayIt stands out
Our team helps drive adoption
Unlike most vendors, PayIt takes an active role in driving resident adoption.
With PayIt, you’ll have your own Adoption Marketing and Customer Success teams helping you spread the word, from planning your outreach strategy to designing bill inserts and social media ads.
Our team puts user experience first
The best way to ensure long-term resident adoption? Prioritize the user experience.
That’s why our teams build with human-centered design principles: so your residents adopt PayIt as their go-to way of doing business with your agency.
Our support team is in house, not offshore
Unlike vendors that farm their support out to offshore call centers, 100% of our support teams are PayIt employees working in North
America.
That means you won’t have to deal with communication barriers or under-trained representatives.
Work at Payit
Help us make government services easier for everyone
Remote and hybrid roles available.
A recognized industry leader
Where We Are
Born in Kansas City.
Now with teams across North America.
U.S. Headquarters
Kansas City
1100 Main St
Suite 700
Kansas City, MO 64105
Canada Headquarters
Toronto
250 University Ave.
Suite 232
Toronto, Ontario, M5H 3E5
Nashville
9005 Overlook Blvd
Nashville, TN 37027
US Headquarters
Kansas City
1100 Main St
Suite 700
Kansas City, MO 64105
Canada Headquarters
Toronto
229 Niagara St.
Toronto, ON M6J 2L5
Nashville
9005 Overlook Blvd
Nashville, TN 37027
