Delivering Government Customer Experience 2.0: Canadian Insights

Provincial governments have been adding digital channels for many services over the past decade, and the pandemic accelerated this shift, but let’s face it: the user experience has often fallen short of expectations. However, there’s a beacon of hope shining through – enter Government Customer Experience (CX) 2.0!

Amidst the challenges and opportunities, PayIt has embarked on a groundbreaking survey journey, canvassing 600 agency leaders, government IT pros, and 2000 consumers across the continent. Their insights unveil the current state of government customer experience and illuminate the path forward.

Get ready to dive deep into strategies that resonate – ones that not only engage and educate but truly empower our residents from Burnaby to Belleville to embrace the digital services our agencies offer. Together, we’ll revolutionize resident satisfaction, streamline processes, and pave the way for a government experience that’s efficient, and accessible to all Canadians.